Senior IT Change Coordinator - Network Services

USAA Life Insurance Company; San Antonio (TX); Hybrid; USD 103,000 - 198,000; Full time

Job summary

USAA is seeking a Senior IT Change Coordinator - Network Services to govern enterprise network changes, coordinate releases, and ensure minimal business impact. You will work across network engineering, security, and vendor teams to validate risk, testing, and recovery plans.

The role requires at least 6 years in IT change management and strong ITIL expertise, with a preference for experience in regulated financial services environments.

Qualifications

• Minimum 6 years in IT change management, release management, or related fields.
• Advanced knowledge of ITIL, enterprise infrastructure, and operational controls.
• Experience with servers, virtualization, storage, and cloud/hybrid environments.
• Strong facilitation and cross-functional stakeholder skills.

Responsibilities

• Facilitates complex IT change requests with governance and regulatory alignment.
• Drives appropriate rigor based on complexity and impact.
• Identifies quality issues affecting IT service delivery and ensures remediation.
• Partners with SMEs to improve, synchronize, and automate controls.
• Coordinates maintenance windows and ensures proper rollback planning.
• Provides consultation on change/release tooling and processes.

Skills

IT change management

Stakeholder management

Facilitation

Communication

Education

Bachelor's degree

4 years relevant education/experience

Tools

ITIL

Network monitoring tools

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are seeking a dedicated Senior IT Change Coordinator - Network Services. The Senior IT Change Coordinator for Network Services provides technical governance and release coordination for enterprise network changes. Working with network engineering, security, infrastructure, application, telecommunications, operations, and vendor teams, this role assesses connectivity and service impact, coordinates maintenance windows, and ensures network changes include appropriate redundancy, validation, and recovery planning.

Provides governance, risk oversight, and release coordination for enterprise network infrastructure. Ensures network changes are assessed, coordinated, tested, and implemented with minimal impact to business operations and technology services. Contributes to improvements in network change quality, service reliability, and Change and Release Management practices.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio; TX. Relocation assistance is not available for this position.

What you'll do:

• Facilitates complex or large IT change requests meeting with change requestor to review, audit, and ensure change requests meet regulatory standards.
• Drives direction of appropriate rigor level based on the technical complexity and potential impact of change.
• Identifies quality issues within the department contributing to IT service delivery issues and ensure their resolution/success.
• Partners with internal and external SMEs to improve, synchronize, automate, and integrate process controls to include integration with other ITIL disciplines.
• Understands application of process controls and their interaction, and anticipates, mitigates against them and/or ensures resolution.
• Assists in internal and external reviews on the effectiveness of the configuration management operations at USAA.
• Serves as escalation point for junior team members on moderately complex issues.
• Recognizes and escalates issues for proactive communication to stakeholders and provide guidance toward resolution.
• Provides consultation around IT change and release management tools, process and artifacts.
• Influences how the IT Change and Release organization and roles interrelate with the respective customers and other ITIL disciplines.
• May lead medium to large scale implementations.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What You Have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 6 years of IT change management, release management, infrastructure operations, platform engineering, or technical project management experience. Advanced knowledge of ITIL, enterprise infrastructure, and operational controls. Demonstrated experience with servers, operating systems, virtualization, storage, middleware, hybrid cloud, resiliency, and maintenance coordination.
• Advanced knowledge of enterprise network technologies, operations, and maintenance practices.
• Ability to evaluate network dependencies, redundancy, implementation plans, and rollback strategies.
• Demonstrated experience coordinating complex network maintenance and modernization activities.
• Advanced facilitation, communication, and cross-functional stakeholder management skills.
• Strong understanding of service availability, operational risk, and regulatory control expectations.

What Sets You Apart:

• ITIL 4, Cisco, Juniper, cloud networking, or relevant network certification.
• Experience with software-defined networking, network automation, or infrastructure as code.
• Experience supporting large-scale financial services, highly available, or regulated networks.
• Experience with network observability, performance management, or telecommunications services.

Compensation range: The salary range for this position is: $103,450- $197,730 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range base