Business Support Analyst Senior

USAA Life Insurance Company; San Antonio (TX); Hybrid; USD 85,000 - 163,000; Full time

Job summary

USAA Life Insurance Company in San Antonio, TX seeks a business analysis professional to analyze complex data and optimize business operations. Role requires in-office presence 4 days a week with relocation not available.

Responsibilities include developing business goals, analyzing processes, and delivering ad-hoc reports for management and regulatory needs. Requires 6 years in analysis/operations and knowledge of SQL, Tableau, Excel, Visio.

Qualifications

• Bachelor's degree or 4 years of relevant education and/or experience.
• 6 years of experience in end-to-end analysis and/or operations supporting business planning.
• Advanced knowledge in systems coordination and management information requirements.
• Knowledge of MS Visio, MS Excel, Tableau and SQL.

Responsibilities

• Develops and maintains understanding of complex business functions and related activities.
• Provides expertise in development of business goals to exploit channels and simplify processes.
• Supports operations and identifies opportunities to meet business needs.
• Validates information and interfaces with other departments for findings and actions.
• Participates in planning, research, analysis, and implementation of new/modified applications and processes.
• Maintains broad system knowledge and identifies training needs.
• Maintains broad business knowledge and supports key initiatives.
• Assists with documenting departmental procedures.
• Gathers information, analyzes data, identifies root causes and develops work products.
• Serves as a resource on escalated issues and reviews/analyzes reports to improve controls.
• Develops and analyzes ad-hoc reports for management and regulatory needs.

Skills

MS Visio

MS Excel

Tableau

SQL

Data analytics

Data Science knowledge

Education

Bachelor's degree or 4 years of relevant education/experience

Tools

MS Visio

MS Excel

Tableau

SQL

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Supports the business by analyzing and evaluating relevant complex business data, information, metrics and processes to identify opportunities and solutions to business plan development and optimization of business operations. Responsible for supporting key functions and providing recommendations to achieve current and future business strategy needs/objectives.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX Relocation assistance is not available for this position.

What you'll do:

• Develops and maintains an understanding of overall complex business functions with in-depth knowledge of specific areas/functions and related activities.
• Provides expertise in development of business goals and objectives to exploit all distribution channels, leverage use of data, and simplify processes.
• Provides operational support on current complex processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.
• Validates information and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions.
• Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
• Maintains broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans.
• Maintains broad business knowledge, stays current on key business strategies & initiatives and identifies opportunities for support and enablement.
• Assists with the documentation of new and revised departmental procedures.
• Gathers information for complex processes, analyzes data and trends, identifies root causes, and develops work products.
• Serves as a resource to team members on escalated issues of a routine nature.
• Reviews and analyzes reports and provides recommendations to improve matrix and reporting controls.
• Develops and analyzes additional ad-hoc reports as needed by Management and or Regulatory Agencies.
• Contributes on policies, standards, risk management and controls related to relevant processes.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.

What sets you apart:

• 6 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
• Advanced knowledge in a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.
• Knowledge of business operations and systems/business requirements processes.
• Experience facilitating and driving collaboration to common understanding of business requirements and driving standard enterprise-wide business processes.
• Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL.
• 2 Years Life Company Data Science knowledge
• US military experience gained through military service or gained as a military spouse / domestic partner

Compensation range

The salary range for this position is: $85,040 - 162,550

Visa sponsorship

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation details

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Note

The above description reflects the details considered neces