Senior IT Business Analyst (Process Mapping & Cybersecurity Documentation)

HTC Global Services, Inc.; Columbia, Northern (SC, KY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid flexibility

Work-Life Balance

Career development

Rewards program

Upskilling

Emerging tech

Career mobility

Job summary

HTC Global Services, Inc. seeks a Senior IT Business Analyst to lead process mapping and cybersecurity documentation initiatives within a large IT organization.

You will partner with IT leadership and SMEs to uncover undocumented processes and create detailed workflow documentation to support resilience and recovery efforts. You will manage discovery sessions, document current-state processes, and drive standardization across governance frameworks, ensuring accurate representation of operations

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Business, or a related field or equivalent experience.
• 10+ years of business analysis experience in complex IT or technology environments.
• Strong requirements elicitation, interviewing, facilitation, and stakeholder management skills.
• Advanced Microsoft 365 proficiency (Word, Excel, PowerPoint, Teams, SharePoint).
• Strong Microsoft Visio skills for process mapping and documentation.
• Experience collaborating with technical SMEs across infrastructure, applications, cybersecurity, or IT disciplines.

Responsibilities

• Lead discovery sessions, stakeholder interviews, and facilitated workshops.
• Inventory existing IT, infrastructure, security, application, and recovery documentation.
• Analyze and document current-state business and IT processes.
• Create process maps, workflow diagrams, inventories, matrices, and analysis artifacts using Microsoft Visio and Microsoft 365.
• Identify documentation gaps, process risks, and opportunities for standardization.
• Gather, validate, prioritize, and organize requirements for operational documentation.
• Collaborate with Technical Writers and IT leadership.
• Facilitate validation sessions to ensure documented processes reflect operations.
• Maintain documentation backlog, priorities, ownership, and dependencies.
• Support documentation governance, templates, review cycles, and repository organization.

Skills

Requirements gathering

Stakeholder management

Facilitation

Interviews

Process improvement

Education

Bachelor's degree in IT/IS/Business

Tools

Microsoft Visio

Microsoft 365

SharePoint

Job description

Senior IT Business Analyst (Process Mapping & Cybersecurity Documentation)

Location: Columbia (SC) | Employment Type: Full Time - 40 hours per week | Job Level: T3 | Work Preference: Onsite at work location address | Job Code: 244887

Job Description:

Senior IT Business Analyst (Process Mapping & Cybersecurity Documentation)

Position Overview

Join a large-scale documentation recovery and cybersecurity initiative focused on improving operational resilience across a complex IT organization. This role partners directly with IT leadership and technical subject-matter experts to discover undocumented processes, create detailed workflow documentation, identify operational gaps, and establish sustainable documentation standards.

The work produced in this engagement will directly support cybersecurity, disaster recovery, knowledge transfer, and long-term operational continuity.

What You'll Do

Lead discovery sessions, stakeholder interviews, and facilitated workshops

Inventory existing IT, infrastructure, security, application, and recovery documentation

Analyze and document current-state business and IT processes

Create process maps, workflow diagrams, inventories, matrices, and analysis artifacts using Microsoft Visio and Microsoft 365

Identify documentation gaps, process risks, and opportunities for standardization

Gather, validate, prioritize, and organize requirements for operational documentation

Collaborate closely with Technical Writers and IT leadership

Facilitate validation sessions to ensure documented processes accurately reflect operations

Maintain documentation backlog, priorities, ownership, and dependencies

Support documentation governance, templates, review cycles, and repository organization

Required Qualifications

Bachelor's degree in Information Technology, Information Systems, Business, or a related field, or equivalent relevant professional experience

10+ years of business analysis experience in complex IT or technology environments

Strong requirements elicitation, interviewing, facilitation, and stakeholder management skills

Advanced Microsoft 365 proficiency, including Word, Excel, PowerPoint, Teams, and SharePoint

Strong Microsoft Visio skills for process mapping and workflow documentation

Experience collaborating with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines

Preferred Qualifications

Experience with documentation recovery, knowledge management, or process standardization initiatives

Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service management processes

Experience with SharePoint documentation repositories and governance

Familiarity with ITIL, NIST, CIS, or similar frameworks

Government or other highly regulated environment experience

CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable certification

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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At HTC Global Services, our culture is an embodiment of who we are – a value-led organizationcommitted to success of our people and customers.

• Hybrid and Workplace flexibility
• Work-Life-Balance
• Well-defined career development plan
• Rewards & Recognition program
• L&D focuses on upskilling
• Hands-on experience on Emerging Technologies and Digital Transformation
• Career Mobility programs