Business Analyst - Advanced

Intellibee; Spartanburg (SC); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Long-Term Stability

Health Coverage

401(k) Program

Green Card Support

Job summary

IntelliBee seeks an Advanced Business Analyst in Spartanburg, SC to lead discovery, inventory documentation, and analysis of IT and business processes. You will map current workflows, identify gaps, and collaborate with the Technical Writer to produce SOPs, runbooks, and governance artifacts.

The role emphasizes coordinating with SMEs across infrastructure, security, and operations to drive standardized documentation and knowledge transfer. Strong BA skills are essential.

Qualifications

• Bachelor's degree or equivalent experience in IT, IS, or business.
• Demonstrated BA experience in complex IT/tech environments.
• Strong requirements elicitation, interviewing, and facilitation skills.

Responsibilities

• Lead discovery sessions with IT teams and stakeholders.
• Inventory and document current IT and business processes.
• Map processes and data flows using Visio and 365 tools.
• Identify gaps and standardization opportunities.
• Prioritize requirements for SOPs, runbooks, and docs.
• Translate SME knowledge into structured source material.

Skills

10+ years experience

Requirements elicitation

Stakeholder management

SME coordination

Facilitation

Microsoft 365 proficiency

Process mapping

Education

Bachelor's degree in IT/IS/Business

Tools

Microsoft Visio

SharePoint

Microsoft 365 suite

Job description

Business Analyst - Advanced, Spartanburg, SC, US

Business Analyst - Advanced

SCOPE OF THE PROJECT:

The Business Analyst will serve as the discovery and analysis lead for the Documentation Recovery initiative. Working across Information Technologies and with key County stakeholders, the BA will inventory and assess existing documentation, interview subject-matter experts, document current-state processes and technology dependencies, identify documentation and process gaps, and organize findings into structured inputs for the Technical Writer and IT leadership. The work will support cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance.

DAILY DUTIES / RESPONSIBILITIES:

• Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
• Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
• Facilitate review and validation sessions to ensure documented processes accurately reflect County operations.
• Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
• Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• 10+ years of demonstrated business analysis experience in complex IT or technology environments.
• Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
• Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
• Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
• Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• Experience with documentation recovery, IT operational maturity, knowledge-management, or process-standardization initiatives.
• Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.
• Experience with SharePoint-based documentation repositories and governance.
• Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
• Government or other highly regulated environment experience.

REQUIRED EDUCATION/CERTIFICATIONS:

• Bachelor's degree in Information Technology, Information Systems, Business, or a related field, OR equivalent relevant professional experience. Demonstrated experience and quality of prior work are more important than a specific certification.

PREFERRED EDUCATION/CERTIFICATIONS:

• CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable professional certification. Certifications are preferred but will not substitute for demonstrated experience and strong work products.

ADDTIIONAL SKILLS & DUTIES:

• Ability to analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
• Excellent written, verbal, organizational, and analytical skills.
• Ability to manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.

Benefits at IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.