Senior IT & AV Support Specialist

Cooley LLP; Santa Monica (CA); On-site; USD 153,299,000 - 187,684,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Job summary

Cooley LLP is seeking aSenior Office Technology Specialist to join the Technology Office Operations team. The role covers end-to-end desktop support, AV setup, and on-site troubleshooting for the Santa Monica office and remote trials.

You will manage hardware and software incidents, configure devices, and coordinate with HR/Facilities for ergonomic setups while delivering strong customer service and problem-solving.

Qualifications

• 4+ years of applicable and relevant technical experience.
• Proficiency with Microsoft Office suite including Office 365.
• Available to work overtime, as required.

Responsibilities

• Track all hardware, software, and device reports using the ticketing system.
• Install and configure desktops, laptops, and telephones per guidelines.
• Set up ergonomic equipment and assist HR/Facilities as needed.
• Maintain PC peripherals like printers and scanners and mobile devices.
• Provide on-site technical support for moves, AV setups, and video conferencing.
• Troubleshoot wireless connectivity and coordinate with vendors when needed.
• Act as liaison for internal/external customers when OTM is unavailable.
• Educate colleagues to improve department knowledge and service.
• All other duties as assigned.

Skills

Customer service

Troubleshooting

Technical support

Communication

Overtime availability

Education

Bachelor's degree

Tools

iManage

Office 365

Windows 11

Windows Server 2022

Networking basics (TCP/IP, DNS, DHCP)

Job description

Cooley LLP is seeking aSenior Office Technology Specialist to join the Technology Office Operations team. The role covers end-to-end desktop support, AV setup, and on-site troubleshooting for the Santa Monica office and remote trials.

You will manage hardware and software incidents, configure devices, and coordinate with HR/Facilities for ergonomic setups while delivering strong customer service and problem-solving.