Product Support & Customer Success Specialist

Cooley LLP; Palo Alto (CA); On-site; USD 93,000 - 135,000; Full time

Benefits offered by this job

21 days Paid Time Off

10 paid holidays

Comprehensive health benefits

Job summary

Cooley LLP is seeking a Product Support Specialist to join its Innovation team in Palo Alto. The ideal candidate will provide first-level support and product management for online services, work with practitioners, and gather user feedback to enhance the platform experience.

This role requires strong technical skills, project management experience, and a customer-focused mindset. The salary range for this full-time position is $93,000 - $135,000, dependent on experience and location.

Qualifications

• 4+ years of experience in providing online services support.
• Experience managing software development projects with engineers.
• Ability to work extended hours and travel as required.

Responsibilities

• Provide first-level support for online service offerings.
• Track application development or systems change requests.
• Develop customer success plans to enhance user experience.

Skills

Customer focus

Technical proficiency

Project management

Education

Bachelor's degree

Tools

Microsoft Office

iManage

Collaboration tools (e.g., Microsoft Teams)

Job description

Cooley LLP is seeking a Product Support Specialist to join its Innovation team in Palo Alto. The ideal candidate will provide first-level support and product management for online services, work with practitioners, and gather user feedback to enhance the platform experience.

This role requires strong technical skills, project management experience, and a customer-focused mindset. The salary range for this full-time position is $93,000 - $135,000, dependent on experience and location.