Senior IT & AV Support – Campus Events

University of Pennsylvania; United (PA); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Tuition benefits

Retirement plans

Time away from work

Wellness resources

Professional and personal development

Job summary

University of Pennsylvania is seeking an IT Desktop/AV Support Specialist to provide advanced technical support and consultation for HireIT clients, deploying and maintaining audio/visual systems across Penn locations. The role combines AV technology expertise with hands-on IT support for computing hardware, software, and network services.

The Senior IT/AV Specialist will engage with clients to understand needs, advise on planning and use of AV solutions, and support high-profile events in

Qualifications

• Bachelor of Science and 2 to 3 years of experience or equivalent combination of education and experience is required.
• Excellent interpersonal and communication skills, both oral and written; ability to present technical materials.
• Strong customer service orientation and has worked with various customers and colleagues, delivering exemplary technical support.
• Ability to work independently and as part of a team.
• Proficiency in compiling a Bill of Materials, Scope of Work, and compiling Requests for Proposals.
• Technical knowledge operating in software and/or web UI pages (QSYS Designer, Dante Controller, Logitech Sync, Mersive Solstice).
• Core understanding of audio signal flow, gain structure, and EQ.
• Experience with configuration of QSC control systems.
• Q-SYS Designer Level 1 Certification (Q-SYS Level 2 Preferred)
• Dante Level 1 Certification (Dante Level 2 preferred)
• Experience with Windows/Mac Support

Responsibilities

• Consultation and Recommendations: Analyzes functional requirements and advises users in the planning, selection, implementation, and use of audio/visual solutions to address business requirements and provides leadership in selection, testing, and evaluation of new audio/visual technologies.
• A/V Client Support: Provides remote and on-site troubleshooting of audio/visual systems, including digital signage hardware. Manage software and firmware updates of existing audio/visual systems.
• A/V Event Support: Provide technical support for audio/visual (AV) equipment, special events, and meetings in person, virtually, or in a hybrid setup. Offer one-on-one and timely training on AV systems operation.
• Client Support Intake: Engage daily with clients of different technical backgrounds, offering high-quality support and consultation via HireIT intake channels (phone, email, ticket management system) and through desk side support at multiple campus locations.
• Relationship Management: Establish and maintain relationships with clients, including client relationship management and communication to inform them of changes and updates.
• Project Participation and Management: Assume ongoing responsibility for designated services and complete additional project work as assigned. Keeps inventory and deployment logs, project status milestones, and accurate configuration files uploaded in relevant systems.
• Client Support: Provide hands-on technical support and assistance to clients in various campus locations. Diagnose and resolve technical problems with computing hardware, software, and network services.
• Education and Training: Engage in ongoing learning about new technology, business processes, and professional development.
• Other duties and responsibilities as assigned.

Skills

Interpersonal communication

Customer service

Teamwork

Independent work

Education

Bachelor of Science

2–3 years experience

Tools

QSYS Designer

Dante Controller

Logitech Sync

Mersive Solstice

Windows/Mac Support

Job description

University of Pennsylvania is seeking an IT Desktop/AV Support Specialist to provide advanced technical support and consultation for HireIT clients, deploying and maintaining audio/visual systems across Penn locations. The role combines AV technology expertise with hands-on IT support for computing hardware, software, and network services.

The Senior IT/AV Specialist will engage with clients to understand needs, advise on planning and use of AV solutions, and support high-profile events in