Senior IT Automation Engineer | Dynatrace & SRE

Pace Industries, LLC; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Rackspace Technology is seeking an automation-focused engineer for IT operations and SRE with hands-on Dynatrace experience. You will identify toil, build automation, and integrate monitoring with remediation workflows to improve reliability.

You will collaborate with operations teams to understand real troubleshooting steps, implement validated automation, and leverage APIs to streamline incident response and changes across multicloud environments.

Qualifications

• 4+ years in IT Operations, SRE, DevOps, AIOps or Automation Engineering.
• 3+ years hands-on experience with Dynatrace, including APM, infrastructure monitoring, logs, synthetics, events/problems, dashboards and APIs.
• Strong experience in operational automation and toil reduction using Python, PowerShell, Bash or similar scripting technologies.
• Proven experience analyzing Incident/Service Request/Problem ticket data to identify repetitive operational activities and automation opportunities.
• Experience converting identified opportunities into automation scripts, workflows, runbooks and API-based integrations.
• Hands-on experience integrating monitoring events with automation/remediation workflows.
• Experience working with ServiceNow or another ITSM platform.
• Experience building automation with appropriate validation, error handling, logging, rollback and audit controls.
• Ability to work directly with operations/SME teams to understand actual troubleshooting and remediation processes.

Responsibilities

• 4+ years in IT Operations, SRE, DevOps, AIOps or Automation Engineering.
• 3+ years hands-on experience with Dynatrace, including APM, infrastructure monitoring, logs, synthetics, events/problems, dashboards and APIs.
• Strong experience in operational automation and toil reduction using Python, PowerShell, Bash or similar scripting technologies.
• Proven experience analyzing Incident/Service Request/Problem ticket data to identify repetitive operational activities and automation opportunities.
• Experience converting identified opportunities into automation scripts, workflows, runbooks and API-based integrations.

Skills

IT Operations

SRE

DevOps

Automation Engineering

Dynatrace

Python

PowerShell

Bash

ServiceNow

APIs / REST

Automation workflows

Tools

Dynatrace

ServiceNow

REST APIs

GitHub

Job description

Rackspace Technology is seeking an automation-focused engineer for IT operations and SRE with hands-on Dynatrace experience. You will identify toil, build automation, and integrate monitoring with remediation workflows to improve reliability.

You will collaborate with operations teams to understand real troubleshooting steps, implement validated automation, and leverage APIs to streamline incident response and changes across multicloud environments.