Systems Reliability Engineer

Pentangle Tech Services | P5 Group; Seattle (WA); On-site; USD 120,000 - 180,000; Full time

Job summary

Pentangle Tech Services | P5 Group in Seattle seeks a Systems Reliability Engineer (SRE) to join our enterprise SRE center of excellence. You will apply software engineering and IT operations expertise to ensure resilience and stability of our applications and infrastructure.

As an individual contributor, you will lead real-time monitoring, collaborate with development teams, and support audits, capacity planning, and security compliance, leveraging Dynatrace and cloud platforms to prevent

Qualifications

• 4+ years of experience in information technology.
• Bachelor’s degree in computer science, engineering, information systems or equivalent.
• Demonstrate experience coaching and mentoring system engineers.
• Must be authorized to work in the U.S.

Responsibilities

• Develop and maintain tools to improve system reliability and availability.
• Lead real-time monitoring and observability for critical apps.
• Coordinate incident response to minimize service disruptions.
• Collaborate with development teams for smooth deployments and operations.
• Assist with capacity planning and performance optimization.
• Guide other teams to improve monitoring and administration processes.
• Ensure compliance with security, privacy and audit requirements.
• Support regulatory audit requirements.

Skills

Dynatrace expert

Observability

SRE/DevOps

Cloud platforms

Kubernetes

DQL API

Automation

Communication

Education

Bachelor's degree in CS/Eng/IS

High school diploma

Tools

Windows

Linux

ServiceNow

CI/CD tools

Git

Job description

The Systems Reliability Engineer (SRE) is a subject matter expert in software engineering and IT operations. As an individual contributor, this role exercise considerable judgement to ensure the resilience and stability of our applications and supporting infrastructure within an enterprise SRE center of excellence.

Dynatrace specific requirements:

• Expert-level experience administering and optimizing Dynatrace, including OneAgent deployment, environment configuration, management zones, tagging, dashboards, alerting, and synthetic monitoring.
• Deep understanding of Dynatrace observability capabilities, including Distributed Tracing, PurePath, Real User Monitoring (RUM), Digital Experience Monitoring (DEM), Infrastructure Monitoring, Log Management, and Application Security.
• Proficiency integrating Dynatrace with cloud platforms (AWS, Azure, GCP), Kubernetes, Docker, OpenTelemetry, CI/CD pipelines (GitHub, Azure DevOps, Harness, Jenkins), ITSM platforms (ServiceNow), and collaboration tools (Slack, Microsoft Teams).
• Experience leveraging Dynatrace Query Language (DQL), Dynatrace API, Workflows, Grail, and Davis AI to automate monitoring, develop custom dashboards, perform advanced analytics, and accelerate incident detection and root cause analysis.

Key Duties

• Apply deep knowledge to develop and maintain software tools to enhance system reliability.
• Lead teams in building real-time monitoring and observability of applications to preemptively identify potential issues.
• Manage the response to other business partners to minimize service disruptions and maintain high availability.
• Collaborate with development teams to ensure seamless code deployment and operational excellence.
• Engaging in system design consulting, platform management, and capacity planning to support scalability and performance goals.
• Influence and guide other teams to improve systems support, monitoring, and administration.
• Exercise considerable judgment to make decisions pertaining to operational compliance with all security, privacy, audit, disaster recovery, and other company requirements.
• Support regulatory audit requirements.

Job-Specific Skills, Experience & Education

Required

• 4 years of experience in information technology.
• A Bachelor’s degree, preferably with a focus in computer science, engineering, information systems, or an additional two years of training/experience in lieu of this degree.
• Demonstrate experience in coaching and mentoring system engineers.
• Minimum age of 18.
• Must be authorized to work in the U.S.
• High school diploma or equivalent is required.

Preferred

• Experience with SRE practices, agile methodologies, development lifecycles, and DevOps best practices.
• Experience applying ITIL and IT process best practices.
• Technical knowledge of application designs and architectures.
• Experience with technical engineering working in IT operations.
• Excellent communication skills and a proven ability to collaborate with a variety of team members.
• Ability to work collaboratively with cross functional teams to understand objectives, gather automation requirements, write technical specifications and perform in a lead role.
• Experience with event correlation.
• Experience with Windows and Linux based operating environments.
• Experience with multi-cloud environments.
• Proven ability to successfully work with multiple vendors.
• Strong interpersonal, organizational, communication, and customer service skills.

Job-Specific Leadership Expectations

• Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable