Senior Automation Engineer - Dynatrace

Pace Industries, LLC; United States; À distance; USD 120 000 - 180 000; Plein temps

Résumé du poste

Rackspace Technology is seeking an automation-focused engineer for IT operations and SRE with hands-on Dynatrace experience. You will identify toil, build automation, and integrate monitoring with remediation workflows to improve reliability.

You will collaborate with operations teams to understand real troubleshooting steps, implement validated automation, and leverage APIs to streamline incident response and changes across multicloud environments.

Qualifications

• 4+ years in IT Operations, SRE, DevOps, AIOps or Automation Engineering.
• 3+ years hands-on experience with Dynatrace, including APM, infrastructure monitoring, logs, synthetics, events/problems, dashboards and APIs.
• Strong experience in operational automation and toil reduction using Python, PowerShell, Bash or similar scripting technologies.
• Proven experience analyzing Incident/Service Request/Problem ticket data to identify repetitive operational activities and automation opportunities.
• Experience converting identified opportunities into automation scripts, workflows, runbooks and API-based integrations.
• Hands-on experience integrating monitoring events with automation/remediation workflows.
• Experience working with ServiceNow or another ITSM platform.
• Experience building automation with appropriate validation, error handling, logging, rollback and audit controls.
• Ability to work directly with operations/SME teams to understand actual troubleshooting and remediation processes.

Responsabilités

• 4+ years in IT Operations, SRE, DevOps, AIOps or Automation Engineering.
• 3+ years hands-on experience with Dynatrace, including APM, infrastructure monitoring, logs, synthetics, events/problems, dashboards and APIs.
• Strong experience in operational automation and toil reduction using Python, PowerShell, Bash or similar scripting technologies.
• Proven experience analyzing Incident/Service Request/Problem ticket data to identify repetitive operational activities and automation opportunities.
• Experience converting identified opportunities into automation scripts, workflows, runbooks and API-based integrations.

Connaissances

IT Operations

SRE

DevOps

Automation Engineering

Dynatrace

Python

PowerShell

Bash

ServiceNow

APIs / REST

Automation workflows

Outils

Dynatrace

ServiceNow

REST APIs

GitHub

Description du poste

Primary Experience

• 4+ years in IT Operations, SRE, DevOps, AIOps or Automation Engineering.
• 3+ years hands-on experience with Dynatrace, including APM, infrastructure monitoring, logs, synthetics, events/problems, dashboards and APIs.
• Strong experience in operational automation and toil reduction using Python, PowerShell, Bash or similar scripting technologies.
• Proven experience analyzing Incident/Service Request/Problem ticket data to identify repetitive operational activities and automation opportunities.
• Experience converting identified opportunities into automation scripts, workflows, runbooks and API-based integrations.
• Hands-on experience integrating monitoring events with automation/remediation workflows.
• Experience working with ServiceNow or another ITSM platform.
• Experience building automation with appropriate validation, error handling, logging, rollback and audit controls.
• Ability to work directly with operations/SME teams to understand actual troubleshooting and remediation processes.

Secondary Experience

• Experience with Dynatrace Workflows / Automation Engineer and Dynatrace APIs.
• Dynatrace Intelligence / Davis AI experience.
• ServiceNow Incident/Problem/Change integration and REST APIs.
• AWS/Azure infrastructure and cloud automation.
• Kubernetes/EKS and containerized application environments.
• Terraform, Ansible or similar infrastructure automation.
• Jenkins, GitHub Actions or Harness.
• Splunk, CloudWatch or other observability/monitoring platforms.
• REST APIs, webhooks and event-driven architectures.
• Slack/Microsoft Teams operational integrations.
• Experience with AI/GenAI, LLM, RAG or AI-agent based IT operations.
• Understanding of SLI/SLO, error budgets and SRE practices.
• Experience developing automation business cases and ROI/toil-reduction calculations.

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future.

More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.

and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.

If you have a disability or special need that requires accommodation, please let us know.

Embrace Technology.

Empower Customers.

Deliver the Future.

Excellence: We’re an accountable, disciplined, high-performing company with proven results.

Customer-driven: We’re proactive, collaborative and committed to success for our customers.

Expertise: We’re passionate learners, rooted in our customers’ business to provide unbiased solutions.

Agility: We’re adopting new technologies and evolving services to meet customers where they are in their journey.

Compassion: We’re one team, doing the right thing for our customers, communities and each other.

We’re looking for team members who are ready to unleash their creativity, collaborate with talented coworkers and make a lasting impact in the IT field.

Could that be you?