Senior IT Applications Leader: ERP/CRM Strategy & Delivery

Toyota Tsusho America; Georgetown (KY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive Salary with Bonus Opportun

Paid Time Off

Comprehensive Medical, Dental and Vis

Flexible Spending and Health Savings

14 Paid Company Holidays

401(k) with Company Contribution

Educational Tuition Reimbursement

Job summary

Toyota Tsusho America is seeking a Senior Manager, IT Applications to lead the strategy, development, integration, and support of enterprise systems across ERP/CRM/HCM/SCM. You will manage a mixed team of IT Business Analysts and Developers, ensuring secure, scalable and cost-effective solutions aligned with business goals.

You will own application lifecycle, vendor oversight, performance, uptime, and budgeting for OpEx/CapEx, while partnering with business leaders to deliver value and ROI

Qualifications

• Bachelor’s degree in IT, Engineering, Business, or related field.
• 8+ years in enterprise applications, integration, or software delivery, including 3–5+ years managing teams.
• Hands-on experience with ERP/CRM/HCM/SCM or similar enterprise platforms and integrations.
• Proven leadership of IT Business Analysis practices and EDI operations (standards, mapping, trading partner management).
• EDI/integration platform certifications (e.g., Boomi, MuleSoft, IBM Sterling, BizTalk) are a plus. Security certifications (e.g., CISSP, CISM) are a plus.

Responsibilities

• Responsibilities Application Strategy and Portfolio Management: Own the enterprise applications roadmap aligned to business strategy and value realization. Govern the full application lifecycle: selection, design, build/configure, test, release, operate, enhance, and retire. Drive integration strategy across ERP/CRM/HCM/SCM/WMS/MES and SaaS platforms using APIs, iPaaS/ESB, and ETL. Standardize SDLC practices, DevOps/CI-CD, environment management, and release/change controls.
• EDI and Integration: Lead EDI strategy, standards, and operations (e.g.,X12, EDIFACT; AS2/SFTP/OFTP2). Oversee trading partner onboarding, mapping, testing, acknowledgments, and monitoring to achieve high first pass success. Manage EDI platforms/brokers (e.g., IBM Sterling, BizTalk, MuleSoft, Boomi) and integration reliability at scale. Partner with business leaders to prioritize demand, shape solutions, and measure outcomes/ROI. Manage SaaS and software vendors: evaluations, SOWs, renewals, licensing, and performance against SLAs. Own application budgets (OpEx/CapEx), forecasts, TCO, and cost optimization; support business cases and capital planning.
• Performance, Reliability, and Security: Define and monitor SLAs/SLOs for uptime, response, and resolution; reduce incident recurrence and MTTR. Implement observability/APM, capacity planning, patching, backup/restore, and DR/BCP testing. Ensure secure development and operations (secure coding, vulnerability management, access controls, data privacy).
• Stakeholder, Vendor, and Financial Management: Partner with business leaders to prioritize demand, shape solutions, and measure outcomes/ROI. Manage SaaS and software vendors: evaluations, SOWs ,renewals, licensing, and performance against SLAs. Own application budgets (OpEx/CapEx), forecasts, TCO, and cost optimization; support business cases and capital planning.
• Compliance, Governance, and Quality: Ensure adherence to IT policies, data governance, and relevant regulations (e.g., SOX ITGC, GDPR/CCPA,PCI/HIPAA as applicable). Maintain documentation, standards, and audit readiness; remediate findings promptly. Lead continuous improvement initiatives (Lean/Agile), root cause analysis, and service improvement plans.
• Lead and mentor IT Business Analysts and EDI Developers; set goals, coach performance, and develop career paths. Oversee requirements elicitation, process mapping, backlog management, UAT, and change management/adoption. Coordinate project/program deliverables, dependencies, and resources across internal teams and vendors. Foster a culture of accountability, inclusivity, and continuous improvement.

Skills

Leadership

Stakeholder management

Strategy development

SDLC/DevOps

Education

Bachelor's degree in IT, Engineering, Business, or related field

Tools

ERP/CRM/HCM/SCM platforms

IBM Sterling

BizTalk

MuleSoft

Boomi

Job description

Toyota Tsusho America is seeking a Senior Manager, IT Applications to lead the strategy, development, integration, and support of enterprise systems across ERP/CRM/HCM/SCM. You will manage a mixed team of IT Business Analysts and Developers, ensuring secure, scalable and cost-effective solutions aligned with business goals.

You will own application lifecycle, vendor oversight, performance, uptime, and budgeting for OpEx/CapEx, while partnering with business leaders to deliver value and ROI