Senior Issue Management Consultant

Madison-Davis; United States; A distancia; USD 83.000 - 90.000; Jornada completa

Descripción de la vacante

Madison-Davis, LLC is seeking a Senior Issue Management Consultant for an enterprise program in a regulated financial services environment. This remote role follows EST work hours, offering a $60-$65 hourly pay rate and a contract length that is not specified.

The ideal candidate will work across business, risk, compliance, legal, operations, and product teams to ensure issues are assessed, remediated, and closed promptly. Independence and stakeholder influence are essential.

Formación

• Experience in enterprise issue management within a regulated financial services environment.
• Strong ability to influence stakeholders and navigate a fast-paced organization.
• Experience in consumer finance or fintech is strongly preferred.

Responsabilidades

• Support the ongoing execution and administration of the organization s enterprise issue management program.
• Evaluate and document issues, including risk considerations, root causes, remediation plans, and required corrective actions.
• Work with issue owners and cross-functional partners to establish action plans and drive resolution.
• Track remediation progress, identify delays or gaps, and escalate concerns as needed.
• Provide challenge and oversight to ensure root-cause assessments address underlying risks.
• Maintain consistent issue management procedures, standards, controls, and governance practices.
• Develop management reporting and status updates for senior leaders.
• Analyze issue data to identify recurring themes and opportunities for process improvement.
• Contribute to enhancements of the overall issue management framework as the program evolves.
• Build relationships across business and control functions and communicate with stakeholders at varying levels of seniority.
• Manage competing priorities with urgency, adaptability, and sound judgment.

Conocimientos

Issue management

Stakeholder management

Risk assessment

Root cause analysis

Process improvement

Regulatory environment

Financial services experience

Cross-functional collaboration

Descripción del empleo

Title: Senior Issue Management Consultant Office Status: Remote (EST work hours) Pay Rate: $60-$65 Contract Length: Not specified

ABOUT THE ROLE

Our client is seeking an experienced issue management professional to support a broad, enterprise-level program within a highly regulated financial services environment. This individual will work across business, risk, compliance, legal, operations, and product teams to ensure issues are appropriately assessed, managed, remediated, and closed in a timely manner. The ideal candidate will have experience within consumer finance, with exposure to credit cards, fintech, banking, or similarly regulated environments strongly preferred. This is a highly visible opportunity for someone who is comfortable working independently, influencing stakeholders, and navigating a fast-paced organization.

RESPONSIBILITIES

• Support the ongoing execution and administration of the organization s enterprise issue management program.
• Evaluate and document issues, including risk considerations, root causes, remediation plans, and required corrective actions.
• Work closely with issue owners and cross-functional partners to establish clear action plans and drive matters through resolution.
• Track remediation progress, identify potential delays or gaps, and escalation concerns when appropriate.
• Provide appropriate challenge and oversight to ensure root-cause assessments and corrective actions address underlying risks rather than temporary fixes.
• Help maintain consistent issue management procedures, standards, controls, and governance practices across the organization.
• Develop management reporting, status updates, and other materials for senior leaders and key stakeholders.
• Analyze issue data to identify recurring themes, emerging risks, control weaknesses, and opportunities for process improvement.
• Contribute to enhancements of the overall issue management framework as the organization and program continue to evolve.
• Build strong relationships across business and control functions while effectively communicating with stakeholders at varying levels of seniority.
• Manage competing priorities with a high degree of urgency, adaptability, and sound judgment.