Remote Client Issue Management Lead

RxBenefits, Inc.; United States; Remoto; USD 96.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work environment

100% premium coverage for HDHP Medical plan

Dental and vision insurance with 100% premium coverage

401(k) with employer match

Tuition reimbursement

Paid New Parent Leave

Robust mental health benefits

Descrizione del lavoro

A healthcare solutions firm is seeking an Issue Management Manager to enhance client relationship management and processes. You will oversee the client issue tool, manage a team, and leverage data to drive improvements critical for customer satisfaction. The ideal candidate will have over 7 years in operations, exceptional analytical skills, and a proven ability to foster collaboration and implement process changes. This position includes a fully remote work environment and an extensive range of benefits.

Competenze

• 7+ years in operations or process improvement role with management expertise.
• 5+ years of experience in issue management or risk management.
• Six Sigma yellow belt certification required within one year of start date.

Mansioni

• Oversee the client issue management tool and manage the Triage Analyst.
• Identify and develop relationships within RxBenefits to drive processes.
• Ensure Continuous Improvement team has visibility into trends.

Conoscenze

Problem-solving

Project Management

Analytical Skills

Communication

Collaboration

Formazione

Bachelor's degree or commensurate experience

Strumenti

MS Windows

Smartsheet

Descrizione del lavoro

A healthcare solutions firm is seeking an Issue Management Manager to enhance client relationship management and processes. You will oversee the client issue tool, manage a team, and leverage data to drive improvements critical for customer satisfaction. The ideal candidate will have over 7 years in operations, exceptional analytical skills, and a proven ability to foster collaboration and implement process changes. This position includes a fully remote work environment and an extensive range of benefits.