Issue Management Analyst

Tata Consultancy Services; Phoenix (AZ); On-site; USD 90,000 - 110,000; Full time

Job summary

Tata Consultancy Services in Phoenix, AZ seeks an Issue Management Analyst to oversee risk-related incidents and policy lifecycle management. You will track remediation activities, perform root-cause analyses, and ensure policy-to-control mappings align with regulatory requirements.

Ideal candidates bring 5+ years in risk management, strong analytical skills, and experience with GRC tools. Collaboration with risk, compliance, and audit teams is essential to drive effective risk mitigation.

Qualifications

• 5+ years in Risk Management, Operational Risk, GRC, Incident Management, or Compliance.
• Strong understanding of risk frameworks, policy governance, and control management.

Responsibilities

• Oversee risk-related incidents from identification to closure.
• Coordinate incident investigations and impact assessments, track remediation.
• Maintain policy-to-control mappings and ensure regulatory compliance.
• Prepare risk and incident reports and dashboards for stakeholders.
• Collaborate with business, risk, compliance and audit teams.

Skills

Incident management

Risk assessment

Policy governance

Stakeholder management

Regulatory compliance

Tools

GRC tools

Job description

Issue Management Analyst

Job Description

• Manage and track risk-related incidents through their lifecycle, from identification to closure.
• Perform incident analysis, root cause assessments, and remediation tracking.
• Support creation, review, and periodic updates of risk policies, standards, and procedures.
• Maintain policy, control, and regulatory requirement mappings to ensure compliance coverage.
• Collaborate with business, risk, compliance, and audit teams to assess risks and address control gaps.

Must Have Technical/Functional Skills

• Manage and track risk-related incidents through their lifecycle, from identification to closure.
• Perform incident analysis, root cause assessments, and remediation tracking.
• Support creation, review, and periodic updates of risk policies, standards, and procedures.
• Maintain policy, control, and regulatory requirement mappings to ensure compliance coverage.
• Collaborate with business, risk, compliance, and audit teams to assess risks and address control gaps.

Roles & Responsibilities

We are seeking an Incident Management Analyst with experience in Risk Management to oversee risk-related incidents, support policy lifecycle management, and maintain policy-to-control mapping. The role involves coordinating incident investigations, conducting impact assessments, tracking remediation activities, and ensuring alignment with organizational risk and compliance requirements.

Key Responsibilities

• Manage and track risk-related incidents through their lifecycle, from identification to closure.
• Perform incident analysis, root cause assessments, and remediation tracking.
• Support creation, review, and periodic updates of risk policies, standards, and procedures.
• Maintain policy, control, and regulatory requirement mappings to ensure compliance coverage.
• Collaborate with business, risk, compliance, and audit teams to assess risks and address control gaps.
• Prepare risk and incident management reports, dashboards, and status updates for stakeholders.

Required Experience

• 5+ years of experience in Risk Management, Operational Risk, GRC, Incident Management, or Compliance.
• Strong understanding of risk frameworks, policy governance, and control management.
• Experience with policy-to-control mapping, risk assessments, and regulatory compliance activities.
• Excellent analytical, stakeholder management, and communication skills.
• Experience with GRC tools and risk management platforms is preferred.

Salary Range- $90,000-$110,000 a year