Senior iSOC Dispatcher: Real-Time Security & Alarms

Interfacesystems; St. Louis (MO); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Shift differential

Benefits from Day 1

Paid vacation (3 weeks)

Paid sick time (10 days)

Referral bonuses

Training provided

On-site in St. Louis

Job summary

Interface Systems in St. Louis, MO is seeking a Level 3 iSOC Coordinator to manage real-time security events, verify alarms, and coordinate with customers and emergency services.

The role requires handling live interactions, de-escalation, and rapid decision-making in a 24/7 operations center. Starting pay is $22/hour with shift differentials, weekend work, and comprehensive benefits.

Qualifications

• High school diploma or GED required.
• 2 years of experience in customer service/call center preferred.
• Excellent communication and interpersonal skills.
• Ability to stay calm under pressure.

Responsibilities

• Perform remote security checks and virtual tours of customer locations.
• Conduct virtual security escorts during business opening/closing.
• Communicate with customer locations using two-way audio/video surveillance.
• Take action including contacting customers and emergency services as needed.
• Answer inbound calls to resolve, escalate, or support security inquiries.
• Maintain accurate records in the system of record.

Skills

Communication skills

Active listening

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems in St. Louis, MO is seeking a Level 3 iSOC Coordinator to manage real-time security events, verify alarms, and coordinate with customers and emergency services.

The role requires handling live interactions, de-escalation, and rapid decision-making in a 24/7 operations center. Starting pay is $22/hour with shift differentials, weekend work, and comprehensive benefits.