Senior iSOC Coordinator: Real-Time Security Ops

Interface Systems; St. Louis (MO); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks paid vacation

10 days paid sick time

Uncapped referral bonuses

Monthly performance bonus up to $1,000

Job summary

Interface Systems in St. Louis is seeking a Level 3 iSOC Coordinator to manage live security events, alarms, and two-way audio/visual communications with monitored sites. You will verify alarms, de-escalate incidents, and coordinate with emergency services as needed.

The role requires strong communication, quick decision-making, and experience in customer service or security. Training is provided, with a 24/7 operations center and shift differentials to support non-standard hours.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm and positive demeanor in high pressure situations, demonstrating professionalism while working through urgent or critical situations.

Responsibilities

• Perform remote security checks/virtual tours of customer locations, observing all areas for potential security vulnerabilities.
• Conduct virtual security escorts to safeguard customers during business opening, closing and/or upon customer request.
• Communicate with customer locations using state-of-the-art two-way audio/video surveillance technology.
• Take appropriate action based on severity or instruction, including contacting customers or emergency services.
• Answer inbound calls to resolve, escalate, or support security and system inquiries.
• Maintain accurate records and documentation in the system of record.
• Monitor, verify and respond to alarm signals, placing outgoing calls to verify validity.
• Perform video verification of alarms to confirm incidents.
• Notify specified individuals via phone of alarms per instructions.
• Provide life safety support and dispatch to emergency personnel.
• Provide basic alarm support such as arming/disarming and resetting alarms.
• Manage live audio interactions during incidents with two-way systems to communicate with monitored sites.
• Intervene during real-time incidents to project authority and de-escalate when needed.
• Handle loitering, trespassing, or other violations with rapid decision-making.
• Document interactions and follow up to ensure incident resolution.
• Generate detailed reports on alarm responses and life safety interventions.

Skills

Customer service

Communication skills

Active listening

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems in St. Louis is seeking a Level 3 iSOC Coordinator to manage live security events, alarms, and two-way audio/visual communications with monitored sites. You will verify alarms, de-escalate incidents, and coordinate with emergency services as needed.

The role requires strong communication, quick decision-making, and experience in customer service or security. Training is provided, with a 24/7 operations center and shift differentials to support non-standard hours.