Senior Internet Ingress & Edge Engineer - Remote

EY; San Antonio (TX); On-site; USD 105,000 - 192,000; Full time

Job summary

EY seeks an Internet Ingress & Edge Engineer to support enterprise ingress services, load balancing, DNS, and edge security across cloud and virtualized environments. This role focuses on reliable traffic delivery, platform availability, and scalable operations in a distributed US-wide setup.

The engineer coordinates with cloud, network, firewall, and vendor teams, participates in on-call shifts, and helps automate with Terraform and Git workflows across AWS, AVI, and Azure platforms.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity or equivalent experience preferred.
• 5+ years of experience in networking, cloud infrastructure, application delivery, load balancing, Internet ingress, edge operations, or related platform engineering roles.
• Hands-on experience troubleshooting end-to-end application traffic flows across DNS, TLS, load balancers, routing, cloud networking, firewalls, and backend targets.
• Experience supporting highly available production environments using formal incident, change, and problem management practices.
• Strong analytical, troubleshooting, documentation, communication, and cross-team coordination skills.
• Ability to participate in scheduled maintenance, after-hours changes, and on-call support as required.

Responsibilities

• Support day-to-day administration and operational ownership of ingress and edge connectivity services.
• Monitor platform health, service availability, performance, capacity, and operational risk.
• Troubleshoot connectivity, routing, load balancing, DNS, certificate, and application delivery issues.
• Support incident response, problem management, major incident coordination, and operational escalations.
• Participate in on-call support, service restoration, and planned maintenance activities.
• Configure, administer, and support AWS ALB/NLB, AVI load balancers, and Azure ingress services.
• Maintain listeners, target groups, health checks, traffic policies, persistence, failover, and resiliency configurations.
• Perform configuration management, platform upgrades, maintenance, validation, and lifecycle activities.
• Support capacity planning, performance tuning, availability improvement, and configuration drift remediation.
• Coordinate with cloud, network, firewall, WAF, application, and vendor teams to resolve cross-platform issues.
• Support onboarding, offboarding, migration, and release enablement for applications, URLs, domains, APIs, and services.
• Gather and validate routing, DNS, certificate, load balancing, security, dependency, and operational support requirements.
• Coordinate traffic distribution, service exposure, implementation, testing, rollback, and post-change validation.
• Identify application and infrastructure dependencies before changes are introduced into production.
• Maintain application delivery records, configuration documentation, and operational support information.
• Support AWS Shield and related edge security controls, DDoS protections, traffic filtering, and secure service exposure.
• Coordinate SSL/TLS certificate requests, installation, renewal, expiration monitoring and troubleshooting.
• Validate secure protocol and cipher configurations in alignment with approved standards.
• Investigate and remediate configuration drift, security findings, certificate risks, and operational control gaps.
• Provide technical support to security and incident response teams when ingress or edge services are involved.
• Build, maintain, and govern Infrastructure-as-Code capabilities using Terraform and Git-based workflows.
• Automate repeatable configuration, validation, monitoring, and operational support activities where appropriate.
• Contribute to platform standardization, reusable modules, deployment patterns, and configuration baselines.
• Support technology refresh, upgrades, decommissioning, feature evaluation, and platform optimization.
• Maintain operational runbooks, technical standards, architecture records, and knowledge content.
• Participate in change management, peer review, service reviews, governance forums, and operational readiness activities.
• Produce and maintain service metrics, availability information, change records, risk items, and support documentation.
• Analyze recurring incidents, operational friction, and technical debt to identify improvement opportunities.
• Coordinate vendor support and escalation when platform defects or advanced troubleshooting are required.
• Apply standard work and lessons learned to improve consistency, resilience, and long‑term supportability.

Skills

Networking

Cloud infrastructure

Application delivery

Load balancing

Ingress/Edge operations

Incident management

On-call support

Terraform

Git workflows

Security

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity

Tools

AWS ALB/NLB

AVI load balancer

Azure ingress

Terraform

Git

DNS administration

TLS/SSL management

Job description

EY seeks an Internet Ingress & Edge Engineer to support enterprise ingress services, load balancing, DNS, and edge security across cloud and virtualized environments. This role focuses on reliable traffic delivery, platform availability, and scalable operations in a distributed US-wide setup.

The engineer coordinates with cloud, network, firewall, and vendor teams, participates in on-call shifts, and helps automate with Terraform and Git workflows across AWS, AVI, and Azure platforms.