Senior International Medical Transport Case Lead

Reva Inc.; Fort Lauderdale (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Paycom is seeking a Senior International Case Coordinator to lead and optimize cross-border air medical case management and travel-insurance transports. The role liaises with international hospital networks, travel insurers, and internal teams to ensure compliant, customer-focused patient movements across borders.

The ideal candidate brings experience in aviation/medical transport, strong leadership, and a record of building partnerships with international stakeholders.

Qualifications

• Bachelor's degree or 5 years of related experience in aviation, international medical transport, or travel insurance services.
• Five years' experience with case management, travel insurance carriers, international assistance companies, or international insurance providers.
• Experience with international hospitals, hospital case managers, or global provider networks preferred.
• Experience in medical transportation services or international health care business development/sales preferred.

Responsibilities

• Oversee intake, documentation, and coordination of international and travel-insurance patient transport cases from request to completion.
• Maintain relationships with travel insurance carriers, international assistance companies, and hospital networks.
• Coordinate with operations, dispatch, clinical teams, and flight crews for safe, timely international transports.
• Support international billing, insurance claims, and hospital invoicing and drive process improvements.
• Collaborate with sales and leadership to expand international accounts and market presence.
• Act as senior escalation point for complex international/travel-insurance cases.
• Provide updates on international business, regulatory changes, and competitive intelligence.

Skills

Leadership

Project management

Sales growth

International relations

Communication

Bilingual

Aviation/medical transport

Healthcare industry knowledge

Education

Bachelor's degree

5+ years experience

Aviation experience

International insurance experience

Tools

Microsoft Dynamics

Salesforce

Power BI

MS Office

CRM systems

Job description

Paycom is seeking a Senior International Case Coordinator to lead and optimize cross-border air medical case management and travel-insurance transports. The role liaises with international hospital networks, travel insurers, and internal teams to ensure compliant, customer-focused patient movements across borders.

The ideal candidate brings experience in aviation/medical transport, strong leadership, and a record of building partnerships with international stakeholders.