Junior Case Administrator - Medical & Travel Support

International Medical Group; United States; Hybrid; USD 34,000 - 35,000; Full time

Job summary

IMG is seeking a Case Administrator to join its Operations team in the UK. You will be the first point of contact for members, medical providers and partners handling medical or travel-related assistance requests and logging cases in the system.

This entry-level role offers hands-on exposure to real-life cases, with rotational shifts including weekends and UK bank holidays, and clear progression into Case Coordination within a global health services environment.

Qualifications

• Fluent spoken and written English.
• Minimum of 1 years’ experience in a busy contact centre or customer service environment.
• Confident communicator with a calm, professional approach to a diverse, global caller base.
• Strong attention to detail with a focus on capturing accurate case data.
• Confident using multiple systems simultaneously while handling live calls.
• Good general office skills and keyboard proficiency.
• Working knowledge of Microsoft Word and Outlook.
• Ability to work well under pressure within a close-knit team.
• Strong organisational skills and ability to prioritise workload.
• Awareness of when situations need rapid escalation.
• Additional language skills are highly desirable.

Responsibilities

• Inbound Assistance & Call Handling: Answer calls from members, providers, hospitals and partners and route to the appropriate team.
• Case Intake & Administration: Collect member details, location, symptoms, admission or travel details and maintain case records.
• Eligibility & Documentation Support: Verify eligibility using internal systems and manage the 24/7 inbox and notes.
• Case Support & Team Collaboration: Support Case Managers with documentation, payment guarantees, and coordination.
• Escalation & Awareness: Recognise urgent/high-risk situations and escalate to clinical teams when needed.

Skills

Fluent English

Tools

Microsoft Word

Microsoft Outlook

Job description

IMG is seeking a Case Administrator to join its Operations team in the UK. You will be the first point of contact for members, medical providers and partners handling medical or travel-related assistance requests and logging cases in the system.

This entry-level role offers hands-on exposure to real-life cases, with rotational shifts including weekends and UK bank holidays, and clear progression into Case Coordination within a global health services environment.