Remote Medevac & Critical Care Case Manager

International Medical Group; United States; Remote; USD 38,000 - 41,000; Full time

Benefits offered by this job

Fully remote working

Structured training and ongoing 지원

Experience in international private医療保

Collaborative working environment

Job summary

International Medical Group is seeking a Critical Care & Transport Case Manager to support members worldwide in complex situations. This remote role focuses on evacuations, repatriations, and critical care cases, working with our Medical Team, providers, and internal stakeholders to ensure efficient, professional case management with empathy.

You will mentor junior Case Managers and contribute to service excellence in a fast-paced, internationally focused environment.

Qualifications

• Experience in claims handling, case management or high-paced customer service.
• Ability to work in an international/private medical insurance context is a plus.
• Excellent communication and empathetic approach under pressure.

Responsibilities

• Manage complex medical cases including evacuations, repatriations, and critical care scenarios.
• Collaborate with medical professionals to review and manage ongoing cases.
• Maintain clear, professional communication with all stakeholders.
• Ensure SLAs and KPIs are met.
• Accurately update financial reserves and cost projections.
• Review and approve transportation invoices for accuracy and timely payments.
• Support with customer service and pharmaceutical cases when required.
• Identify escalation risks and opportunities for service improvements.
• Provide guidance, coaching, and support to junior team members.

Skills

2+ years claims/case management

3+ years customer service

Strong communication

Manage complex, sensitive situations

Job description

International Medical Group is seeking a Critical Care & Transport Case Manager to support members worldwide in complex situations. This remote role focuses on evacuations, repatriations, and critical care cases, working with our Medical Team, providers, and internal stakeholders to ensure efficient, professional case management with empathy.

You will mentor junior Case Managers and contribute to service excellence in a fast-paced, internationally focused environment.