Remote & On-site Medical Flight Coordinator & Case Manager

Automatic Data Processing, Inc.; Scottsdale (AZ); Hybrid; USD 45,000 - 50,000; Full time

Job summary

Automatic Data Processing, Inc. seeks a Medical Flight Coordinator Case Manager to oversee patient transfers by air or ground, coordinating speaking with hospitals, insurers, and families.

The position emphasizes accurate flight planning, regulatory compliance, and clear communication across clinical and flight teams. Responsibilities include coordinating schedules, briefing crews, tracking transport progress, and ensuring a high-touch experience for stakeholders while adhering to safety

Responsibilities

• Receiving and qualifying emergent and non-emergent requests for patient transfer, via air or ground ambulance, from Hospital Case Managers, Transfer Centers, Commercial Insurance Carriers, Corporate Partners and Private Families.
• Quoting, negotiating and coordinating day-to-day flight operations in accordance with all Federal and company regulations and requirements.
• Understanding Aircraft specifications, capabilities and aviation terminology to assist Operations in the scheduling of Aircraft and pending flights.
• Understanding medical conditions, terminology and flight physiology to appropriately communicate information to Clinical Manager and Medical Director in establishing patient transport status and coordination of transfer.
• Understanding Crew Resources and capabilities, both medical and flight.
• Briefing Flight and Medical Crews on all aspects of flights
• Fulfilling all special requests or notifications from Flight or Medical Crews.
• Monitoring the progress of all phases of transport and flight follow from departure through arrival.
• Updating All parties at each phase of the transport and providing a “high touch” experience for Case Managers, Corporate Partners, and Private Patient Families by being available to answer questions, address concerns and establish a level of comfort and trust.
• Implementing company’s safety procedures and policies, departmental procedures, and policies, as well as operational standards and procedures.
• Conducting periodic market research to determine competitive industry position.
• Utilizing CRM for collecting, organizing and analyzing key market information, opportunities and client data to promote company brand and services.
• Reporting directly to Flight Coordination Supervisor

Job description

Automatic Data Processing, Inc. seeks a Medical Flight Coordinator Case Manager to oversee patient transfers by air or ground, coordinating speaking with hospitals, insurers, and families.

The position emphasizes accurate flight planning, regulatory compliance, and clear communication across clinical and flight teams. Responsibilities include coordinating schedules, briefing crews, tracking transport progress, and ensuring a high-touch experience for stakeholders while adhering to safety