Global Medical Transport Case Lead

REVA; Fort Lauderdale (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

REVA is seeking an Senior International Case Coordinator in Fort Lauderdale, FL to lead air medical case management for international and travel-related transports. You will liaison with patients, international hospitals, travel insurers and internal teams to ensure compliant, seamless transports across borders.

The role emphasizes mission oversight, relationship development, and growth through partnerships with international hospitals and insurers, with oversight of cross-border documentation

Qualifications

• Bachelor's degree or 5 years of related aviation, international medical transport, or travel insurance experience.
• Five years' experience with case management, travel insurance carriers, or international insurers.
• Experience with international hospitals or global provider networks is preferred.
• Experience in medical transportation or international health care business development/sales is preferred.
• Demonstrated ability to manage a remote, geographically distributed team.
• Knowledge of international regulatory, customs, and cross-border documentation requirements.

Responsibilities

• Oversee intake, documentation and coordination of international transport cases from request to completion.
• Maintain relationships with travel insurers, international assistance companies, and hospital networks.
• Coordinate with operations, dispatch and flight crews to ensure safe, timely transports.
• Coordinate international insurance billing and claims with Revenue Cycle Management.
• Support new international accounts and market expansion with sales and leadership teams.
• Serve as senior escalation point for complex international cases.
• Provide updates to communications center on international business changes and competitive intelligence.
• Support ROC operations with Resource Manager duties as needed.
• Ensure compliance with REVA standards and international regulations.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Cross-functional collaboration

Regulatory knowledge

Bilingual (Spanish preferred)

Education

Bachelor's degree

5+ years related experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Power BI

Outlook

Microsoft Dynamics

Salesforce

Job description

REVA is seeking an Senior International Case Coordinator in Fort Lauderdale, FL to lead air medical case management for international and travel-related transports. You will liaison with patients, international hospitals, travel insurers and internal teams to ensure compliant, seamless transports across borders.

The role emphasizes mission oversight, relationship development, and growth through partnerships with international hospitals and insurers, with oversight of cross-border documentation