Senior International Client Services Lead

City National Bank of Florida; Miami (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health coverage

401(k) with matching

PTO & holidays

Wellness resources

Job summary

City National Bank of Florida seeks an International Client Services Supervisor to lead the IPB Clients support team and ensure high‑quality service for our relationship managers and clients. You will exercise independent judgment, supervise daily workflow, and coordinate onboarding and ongoing servicing of international accounts.

This senior role requires strong leadership, client‑facing communication, and a deep knowledge of bank products, payments, and regulatory requirements.

Qualifications

• 8-10 years of client service experience in the financial service industry.
• Proven ability to manage teams and drive cross-sell opportunities.
• Excellent verbal and written communication skills.

Responsibilities

• Works closely with the team to generate, identify, qualify, and prioritize the needs of the clients.
• Organizes the strategy for the support team to achieve excellence in customer service.
• Develops sales strategies and documents relationship processes as needed.
• Maintains expert knowledge of all bank products and services.
• Supervises daily workflow to ensure requests are processed and SLAs are met.
• Ensures regulatory excellence and onboarding of new clients.
• Collaborates with Relationship Managers to expand client relationships and services.

Skills

Client service leadership

Team management

Sales & cross-sell

Verbal & written communication

Education

Bachelor's degree in Business Administration

Job description

City National Bank of Florida seeks an International Client Services Supervisor to lead the IPB Clients support team and ensure high‑quality service for our relationship managers and clients. You will exercise independent judgment, supervise daily workflow, and coordinate onboarding and ongoing servicing of international accounts.

This senior role requires strong leadership, client‑facing communication, and a deep knowledge of bank products, payments, and regulatory requirements.