Senior International Client Services Supervisor

City National Bank (CNB); Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

City National Bank of Florida is seeking an experienced International Client Services Supervisor to coordinate and supervise the IPB Clients support team, ensuring high-quality service and timely responses to clients. This role works with Relationship Managers and the department head to drive client satisfaction and growth.

The position emphasizes senior-level coordination, strategic client support, and ensuring regulatory and policy compliance while delivering exceptional service to diverse

Qualifications

• 8-10 years of client service experience in the financial services industry.
• Strong leadership of teams and direct banking sales support.
• Excellent verbal and written communication skills.

Responsibilities

• Supervise IPB Clients support team to ensure service quality and timely responses.
• Collaborate with Relationship Managers to expand client relationships and cross-sell opportunities.
• Organize strategy with department head to achieve excellence in customer service.
• Maintain knowledge of bank products and services to address client needs and issues.
• Oversee onboarding of new clients and ensure smooth transitions for portfolios.
• Ensure regulatory compliance and adherence to bank policies across the team.

Education

Bachelor's Degree in Business Administration

Job description

City National Bank of Florida is seeking an experienced International Client Services Supervisor to coordinate and supervise the IPB Clients support team, ensuring high-quality service and timely responses to clients. This role works with Relationship Managers and the department head to drive client satisfaction and growth.

The position emphasizes senior-level coordination, strategic client support, and ensuring regulatory and policy compliance while delivering exceptional service to diverse