Senior Integrative Customer Care Specialist

Nature's Way; Green Bay (WI); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical (Health) insurance

Dental plan

Vision plan

401K plan

Paid holidays

Paid time off (PTO)

Disability insurance

Life insurance

Flexible spending accounts

Educational assistance reimbursement

Product discounts

Wellness program

Paternity leave

Résumé du poste

Nature’s Way is seeking an Integrative Customer Care Specialist to provide front-line support and manage relationships across phone, chat, email, and other channels. You will handle orders, returns, activations, and inquiries with professionalism.

This senior role focuses on resolving escalated issues, improving workflows, collaborating with multiple departments, and ensuring compliance with processes while delivering excellent customer experiences.

Qualifications

• High school diploma or GED; Associate or bachelor’s preferred.
• Minimum three years’ customer care, clerical office work, and/or sales experience.
• SAP or other ERP software experience preferred.

Responsabilités

• Assist sales managers and customers with order entry, returns, new account activation, inquiries, general support, and account maintenance.
• Provide exceptional customer service across channels via phone, chat, fax, and email.
• Review orders for pricing, discounts, item numbers; resolve price discrepancies with managers.
• Identify, address, and resolve issues thoroughly and efficiently.
• Design and implement new workflows and improve existing processes.

Connaissances

Communication skills

Multitasking

Problem-solving

Teamwork

Formation

High school diploma or GED

Associate degree

Bachelor’s degree

Outils

Microsoft Word

Outlook

Excel

CRM software

Shopify

Description du poste

Nature’s Way is seeking an Integrative Customer Care Specialist to provide front-line support and manage relationships across phone, chat, email, and other channels. You will handle orders, returns, activations, and inquiries with professionalism.

This senior role focuses on resolving escalated issues, improving workflows, collaborating with multiple departments, and ensuring compliance with processes while delivering excellent customer experiences.