Customer Experience Specialist - Medical Benefits

Wayfair; Houston (TX); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical Benefits

Financial benefits

Employee discount

Job summary

Wayfair is seeking a customer service professional to handle inquiries via phone and email, assist with order processing and tracking, and resolve issues with a collaborative approach. You will interact with logistics and product teams to ensure timely responses and high customer satisfaction.

Ideal candidates have at least 1 year of customer service experience, strong communication skills, and the ability to manage multiple tasks in a fast-paced retail environment.

Qualifications

• 1 year experience in a customer service setting, preferably retail.
• Experience interacting directly with customers to resolve issues.
• Ability to manage time and respond promptly to multiple inquiries.

Responsibilities

• Provide excellent customer service through phone and email channels.
• Address inquiries, concerns, and issues promptly and professionally.
• Assist customers with order processing, tracking, returns, and exchanges.
• Collaborate with logistics and product teams to resolve issues and ensure timely delivery.

Skills

Customer service

Communication

Multitasking

Tools

CRM software

Job description

Wayfair is seeking a customer service professional to handle inquiries via phone and email, assist with order processing and tracking, and resolve issues with a collaborative approach. You will interact with logistics and product teams to ensure timely responses and high customer satisfaction.

Ideal candidates have at least 1 year of customer service experience, strong communication skills, and the ability to manage multiple tasks in a fast-paced retail environment.