Senior Customer Care Specialist & SME (SAP)

Nature's Way; Green Bay (WI); In loco; USD 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits (on day 1)

Dental plan

Vision plan

Holidays and PTO

401K Plan

Disability Insurance

Life Insurance

Flexible Spending Accounts

Wellness program

Product discounts

Descrizione del lavoro

Nature’s Way in Green Bay, WI seeks a Business Customer Care Representative II to deliver front-line support and manage customer relationships across phone, email, chat, and web. The role acts as SME for core applications, supports onboarding, scheduling, and training, and participates in process improvements.

You will audit, report, schedule, and perform administrative duties while upholding company policies and promotions knowledge.

Competenze

• High school diploma or GED; associate or bachelor’s degree preferred.
• Minimum three years of customer care, clerical work, or sales experience.
• SAP or other ERP software experience is preferred.
• Strong organization and communication skills.

Mansioni

• Provide onboarding, scheduling, and training support for new hires.
• Audit, report, and manage miscellaneous tasks for teams.
• Serve as SME for key applications and processes.
• Handle customer contacts across phone, email, chat, fax and web.
• Maintain pricing, discounts, and promotions across Nature’s Way channels.
• Ensure policy adherence and resolve pricing discrepancies with Sales.
• Build relationships with Sales and provide system support.
• Share product information and stay within regulatory guidelines.
• Support overflow interactions as needed.

Conoscenze

Office software

Organization

Communication

Time management

Problem solving

Formazione

High school diploma / GED

Associate degree

Bachelor’s degree

Strumenti

SAP

SAP Cloud for Customer

Contact Center software

Descrizione del lavoro

Nature’s Way in Green Bay, WI seeks a Business Customer Care Representative II to deliver front-line support and manage customer relationships across phone, email, chat, and web. The role acts as SME for core applications, supports onboarding, scheduling, and training, and participates in process improvements.

You will audit, report, schedule, and perform administrative duties while upholding company policies and promotions knowledge.