Senior Intake Specialist — Bilingual Client Experience Lead

Lisinski Law Firm; Dallas (TX); On-site; USD 30,686 - 43,704; Full time

Benefits offered by this job

401k Match

Health Savings Account options

Paid Time Off

Disability Insurance

Employee Assistance Program

Bonuses

Job summary

A dedicated immigration law firm in Dallas is seeking a Sr. Intake Specialist to provide elevated support to clients and teams. The role involves training team members, improving client experiences, and monitoring consultations. Ideal candidates will possess analytical skills, be fluent in English and Spanish, and have a bachelor’s degree. Competitive pay at $27/hour plus bonuses, along with a comprehensive benefits package including 401k match and health savings accounts. This role is on-site in Dallas with a Tuesday to Saturday schedule.

Qualifications

• Previous leadership experience preferred.
• Skills in analyzing metrics to provide feedback and look for areas of improvement.
• Impeccable organizational skills and attention to detail.

Responsibilities

• Support the intake team with training new and existing team members.
• Provide guidance to ensure all clients have a consistent experience.
• Assist with creating new processes to improve the client experience.

Skills

Analytical skills

Problem-solving skills

Bilingual (English and Spanish)

Excellent time management

Interpersonal and communication skills

Leadership qualities

Education

Bachelor’s Degree in Business Management or Political Science

High school diploma or equivalent experience

Tools

Microsoft Office Suite

Dropbox

Job description

A dedicated immigration law firm in Dallas is seeking a Sr. Intake Specialist to provide elevated support to clients and teams. The role involves training team members, improving client experiences, and monitoring consultations. Ideal candidates will possess analytical skills, be fluent in English and Spanish, and have a bachelor’s degree. Competitive pay at $27/hour plus bonuses, along with a comprehensive benefits package including 401k match and health savings accounts. This role is on-site in Dallas with a Tuesday to Saturday schedule.