Senior Insurance Ops Technician — Hybrid Role

Sentry Insurance; Stevens Point, Northern (WI, KY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Hybrid flexibility

Dining stipend

Tuition reimbursement

Comprehensive benefits

Paid time off

401(k) match

Job summary

Sentry Insurance is seeking a Senior Operations Technician to support commercial lines operational and underwriting processes from our Stevens Point, WI office. You will handle a range of policy transactions under guidelines, assisting underwriting, claims, sales producers, and agents while ensuring proper documentation and regulatory-compliant records.

In this role you will respond to information requests, maintain policy data, process certificates of insurance, and support renewal

Qualifications

• Requires strong written and verbal communication.
• Ability to work in a team and meet service standards.
• Organizational skills and attention to deadlines.

Responsibilities

• Respond to internal and external requests via email/phone and explain processing requirements.
• Document and maintain customer policy information with accuracy and data quality.
• Process and release policy documents (e.g., COIs) and record activities in systems.
• Provide operations support including new/renewal transactions and policy updates.
• Provide general administrative support and participate in process improvement or audits.

Skills

Effective communication

Teamwork

Organizational skills

Attention to deadlines

Education

High School Diploma or equivalent

Associate Degree preferred

Job description

Sentry Insurance is seeking a Senior Operations Technician to support commercial lines operational and underwriting processes from our Stevens Point, WI office. You will handle a range of policy transactions under guidelines, assisting underwriting, claims, sales producers, and agents while ensuring proper documentation and regulatory-compliant records.

In this role you will respond to information requests, maintain policy data, process certificates of insurance, and support renewal