Senior Insurance Operations Associate

Capital One National Association; McLean (VA); On-site; USD 89,000 - 101,000; Full time

Job summary

Capital One’s Agency Finance Team is seeking an organized, proactive Insurance Operations – Senior Associate to join our team. This role focuses on managing core operational workflows, ensuring loan compliance, and maintaining seamless insurance coverage for a commercial real estate portfolio.

The ideal candidate will have foundational knowledge in commercial insurance or mortgage servicing, strong attention to detail, and the ability to thrive in a collaborative environment where cross-training

Qualifications

• High School Diploma, GED or equivalent.
• At least 2 years of Commercial Banking or Loan Operations experience.
• Bachelor’s Degree or Military Experience preferred.
• 4+ years of Commercial Bank Operations, Loan Servicing, Risk, Compliance or GSE experience.
• 4+ years of experience with Fannie Mae or Freddie Mac (GSE) Multifamily Loans.

Responsibilities

• Coverage Compliance & Maintenance: Collect and review insurance certificates and proof of payment to update servicing systems; identify coverage lapses, remediate cancellation notices, and elevate files for lender placement as needed.
• Escrow & Financial Processing: Perform detailed escrow reviews to ensure accurate records reconcile with premiums paid, collect and process premium invoices and reimbursements, and coordinate with multiple internal stakeholders to process payments and confirm escrow accuracy.
• Portfolio & Securitization Monitoring: Monitor securitization workflows and maintain accurate, up-to-date records across multiple internal and external software systems.
• Stakeholder & Vendor Coordination: Maintain the group mailbox, communicate basic insurance requirements to borrowers and agents, and evaluate vendor escalations to determine appropriate next steps.
• Audit Preparation: Compile, organize, and validate required documentation for internal and external audit reviews.
• Process Improvement: Proactively identify opportunities to streamline workflows, increase internal controls, and improve departmental efficiency.

Skills

Analytical thinking

Attention to detail

Organizational skills

Communication skills

Education

Bachelor’s Degree

Military Experience

Job description

Capital One’s Agency Finance Team is seeking an organized, proactive Insurance Operations – Senior Associate to join our team. This role focuses on managing core operational workflows, ensuring loan compliance, and maintaining seamless insurance coverage for a commercial real estate portfolio.

The ideal candidate will have foundational knowledge in commercial insurance or mortgage servicing, strong attention to detail, and the ability to thrive in a collaborative environment where cross-training