Senior Insurance Contact Center Leader

DXC Technology Company; Ashburn (VA); On-site; USD 150,000 - 190,000; Full time

Job summary

DXC Technology Company seeks a senior operations leader to oversee large-scale contact center operations supporting life insurance, annuity, and financial services clients in Ashburn, VA. The role leads through Associate Managers, driving performance, regulatory compliance, workforce effectiveness, and continuous improvement.

You will partner with senior leadership to align people, processes and technology, manage risk, and drive transformation initiatives in a highly regulated environment while

Qualifications

• 10+ years of leadership experience within contact center, customer operations, BPO, BPS, or service delivery environments.
• 8+ years leading supervisors, managers, or multi-layer operational organizations.
• Experience managing performance through operational leaders rather than direct frontline oversight.
• Strong understanding of FINRA regulations and controls.
• Experience operating in highly regulated financial services environments.

Responsibilities

• Lead end-to-end contact center operations through Associate Managers and frontline leadership teams.
• Deliver consistent performance against service levels, quality standards, customer experience objectives, operational commitments, and contractual obligations.
• Monitor operational performance and proactively address risks affecting service delivery.
• Drive employee engagement and retention through effective leadership practices and communication.
• Own customer experience outcomes across multiple client accounts.
• Champion innovation and AI-enabled solutions where appropriate.

Education

High School Diploma or GED

Bachelor's Degree in Business, Operations, Technology, Finance, Insurance, or related field

Job description

DXC Technology Company seeks a senior operations leader to oversee large-scale contact center operations supporting life insurance, annuity, and financial services clients in Ashburn, VA. The role leads through Associate Managers, driving performance, regulatory compliance, workforce effectiveness, and continuous improvement.

You will partner with senior leadership to align people, processes and technology, manage risk, and drive transformation initiatives in a highly regulated environment while