Senior Insurance & Billing Customer Service Specialist

Dexian; Tennessee; On-site; USD 32,000 - 52,000; Full time

Job summary

Dexian is seeking a Customer Service Representative 5 for the Nashville area. The role centers on interacting with customers to provide information, resolve inquiries, and handle complaints in a call center environment.

The position requires strong communication, meticulous documentation, and the ability to manage time effectively. On-site work in Nashville is expected with a standard business schedule.

Qualifications

• High school diploma or GED required.
• 5-7 years customer service related experience required.
• 10+ years customer service related experience required.
• -2 years of insurance related experience.

Responsibilities

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Solicit sale of new or additional services or products.

Skills

Verbal and written communication

Attention to detail

Customer service

Interpersonal skills

Time management

Documentation

Education

High school diploma or GED

College degree preferred

Tools

MS Word

PowerPoint

MS Office

Job description

Dexian is seeking a Customer Service Representative 5 for the Nashville area. The role centers on interacting with customers to provide information, resolve inquiries, and handle complaints in a call center environment.

The position requires strong communication, meticulous documentation, and the ability to manage time effectively. On-site work in Nashville is expected with a standard business schedule.