Senior Insurance Account Associate - Remote

Insurance Office of America; Minnesota; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Vacation time

Sick time

Job summary

Insurance Office of America is seeking a Senior Account Associate - Commercial Lines to provide administrative and customer service support to the account team under the supervision of an Account Manager or Producer. This role emphasizes accuracy, timely service, and collaboration.

Responsibilities include policy expirations tracking, renewals, endorsements, and supporting submissions, invoicing, and client communication. A competitive pay range and comprehensive benefits are offered.

Qualifications

• 3+ years of customer service experience in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CISR) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Direct day-to-day activities and workflow of support staff and accounts team.
• Track policy expirations and ensure renewals are processed accurately and on time.
• Handle endorsements, audits, cancellations, and policy changes.
• Support new and renewal business from research to proposal and binding.
• Review contracts to ensure proper coverages.

Skills

Customer service

Active licensing

MS Office

Communication

Problem solving

Team leadership

Organizational skills

Education

High School Diploma

Tools

Agency management systems

Job description

Insurance Office of America is seeking a Senior Account Associate - Commercial Lines to provide administrative and customer service support to the account team under the supervision of an Account Manager or Producer. This role emphasizes accuracy, timely service, and collaboration.

Responsibilities include policy expirations tracking, renewals, endorsements, and supporting submissions, invoicing, and client communication. A competitive pay range and comprehensive benefits are offered.