Senior Instrumentation and Analytical Specialist

Thornton Tomasetti; United States; Remote; USD 99,000 - 199,000; Full time

Job summary

Abbott is seeking a Senior Instrumentation and Analytical Specialist for a US remote field-based role. You will serve as SME in instrumentation, automation, and informatics to optimize configurations of automated diagnostics systems and laboratory workflows.

This position requires leadership in solution optimization engagements and on-site assessments. You will conduct data analyses with analytic software, train customers and internal teams, support sales with value-oriented positioning, and

Qualifications

• Bachelor's degree required; master's degree a plus.
• 10+ years in selling technical products, installations, configurations of automated diagnostics systems, and related workflows.

Responsibilities

• Perform solution assessments to optimize configurations, instrumentation, automation and informatics.
• Build and maintain key legacy account relationships through solution optimization engagements.
• Lead design and optimization workshops related to instrumentation and automation.
• Investigate, report, and present findings to customers and internal teams.
• Aid sales in positioning value expansion opportunities and renewals.
• Mentor and coach Technical Solution Design Specialists on automation, workflow, and IT.

Skills

Data analysis

Instrumentation

Automation

Informatics

Solution optimization

Training

Communication

Education

Bachelor's degree

Master's degree

Tools

Data mining software

Laboratory automation platforms

Instrumentation software

Job description

JOB DESCRIPTION

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life.

You'll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution. Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We're empowering smarter medical and economic decision‑making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. Our Technical Solution Design (TSD) team, part of our Core Diagnostics division, is hiring a Senior Instrumentation and Analytical Specialist. This role will serve as a Subject Matter Expert (SME) in areas of Abbott instrumentation, automation, and workflow solutions to optimize configurations of automated diagnostics systems, laboratory automation systems, and system integrations. You will be responsible for conducting in-depth data analysis of customer information using analytic software to determine areas of impact.

What You'll Do

Utilize advanced technical knowledge to perform Abbott solution assessments to further optimize product configurations, instrumentation, automation and informatics. Build and maintain key legacy account relationships through the performance of solution optimization engagements that drive retention of current business. Conduct design and optimization workshops relating to the area of expertise assigned. Investigate, report and present their findings to customers and internal teams. Aid sales team in positioning value expansion opportunities and renewing current customer contracts. Responsible for coordinating on‑site assessments and creating and delivering executive Owns the development and execution of training programs and tools for the Technical Solution Design team. Responsible for driving the technical differentiating sales positioning and strategy from competitor products. Utilize, develop, and implement automation, informatics and/or professional services strategies for the most complex and largest customer base such as key strategic customers and national/regional health systems. Serve as technical expert and communication link between US customers, company US sales and service teams, and international counterparts, as needed. Initiate and implement competitive comparisons to support business strategy as appropriate. Partner with Abbott US marketing to develop and disseminate new product knowledge to technical sales teams. Ensure new product development meets customer and industry standards for effectiveness and innovation. Assess and modify instrumentation, informatics, laboratory middleware and automation software that are not functioning in an optimal manner. Ensure that customer specimen routing on automation systems is balanced between instruments and modules. Provide high level instrument and automation training to both internal and external customers. Review and modify customer instrument reagent plans. Responsible for extensive customer data analytics by conducting analyses utilizing data mining software specific to instrumentation and automation platforms. Act as primary commercial contact for technical sales teams for product, process development and improvement initiatives by leveraging advanced knowledge and experience selling, implementing and optimizing Abbott solutions. Build and maintain effective long‑term relationships with internal and external customers. Manage and support sales objectives and customer satisfaction to grow the business. Responsible for implementing and maintaining the effectiveness of the quality system. Analyze customer data and workflow processes to identify areas affecting the optimal operation of Abbott installed laboratory hardware and software solutions inhibiting lean six sigma efficiency. Through advanced troubleshooting, optimization leads resolve issues to maximize the positive impact of Abbott products on patient care and customer satisfaction driving Abbott brand loyalty. Through gathered data and experience, suggests changes to processes and procedures that will enhance the delivery, installation and implementation of Abbott products. Works with Abbott Automation customers to optimize and enhance the installed solution along with providing technical insight on lessons leaner in the optimization activities to enhance the renewal of contracts. Provide customer presentations, training and demonstrations of on‑site products as well as recommend value expansion opportunities. Responsible for mentoring and coaching Technical Solution Design Specialists on the various technical areas of automation, workflow, information technology, and professional services.

Education and Experience

Bachelor's degree required, master’s degree a plus 10+ years in any combination of one or more of the following areas: Selling technical products, services, installations, and configurations of automated diagnostics systems, laboratory automation systems, and system integrations Clinical laboratory science and laboratory operations and workflows Modifying informatics, laboratory middleware, and automation software Conducting data analyses and utilizing data mining software specific to instrumentation and automation platforms.

This is a US Remote field-based position. Candidates must be based in a US Metro with an available airport. Up to 75% travel.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.

The base pay for this position is $99,300.00 - $198,700.00 In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Sales Force

DIVISION: CRLB Core Lab

LOCATION: United States of America : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT: Standard

TRAVEL: Yes, 75 % of the Time

MEDICAL SURVEILLANCE: No

SIGNIFICANT WORK ACTIVITIES

• Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
• Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)
• Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day)
• Driving a personal auto or company car or truck, or a powered piece of material handling equipment
• Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential - because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions - across the spectrum of health, around the world, for all stages of life. Whether it's next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well‑being of millions of people. They push the boundaries to help manage and treat some of life's greatest health challenges.

We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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