Senior Business Systems Analyst

Abbott Laboratories; Madison (WI); On-site; USD 78,000 - 156,000; Full time

Job summary

Abbott Laboratories in Madison, WI seeks a Sr. Laboratory Business Systems Analyst who translates complex business needs into robust laboratory system solutions, leading medium-scale initiatives and mentoring junior analysts.

The role calls for strong analytical skills, clear cross-functional communication, and a track record of delivering projects in a fast-paced environment. The position emphasizes end-to-end testing, change management, user training, and aligning systems with the Quality

Qualifications

• 5 years of experience as a business analyst designing and supporting processes in related systems.
• Experience leading system enhancement or implementation projects.
• Proficient in Microsoft Office.

Responsibilities

• Independently lead complex initiatives with broad scope and minimal oversight.
• Independently gather and document requirements, translate them into designs aligned to standards.
• Lead project steps and contribute to analysis, design, testing, deployment, and cross-functional issue resolution.
• Lead end-to-end functional testing and UAT cycles; contribute to SOP user documentation.
• Troubleshoot complex issues; perform root cause analysis and recommend durable actions.
• Share triage guidance with peers and communicate with stakeholders and vendors.
• Lead change management initiatives including SOP development and advanced training.
• Deliver targeted end-user training and help develop roadmaps for supported systems.
• Continuously learn and apply new related skills; maintain reliable attendance.

Skills

Business analysis

Requirements gathering

Project leadership

Microsoft Office

Cross-functional communication

Education

Bachelor’s degree or higher in related field

Associates degree + 2 years relevant experience

High school diploma or GED + 4 years relevant experience

Tools

Confluence

Jira

Zephyr

LIS/LIMS

SAP Fiori

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION: Position Overview

The Sr. Laboratory Business Systems Analyst serves as a strategic liaison among business stakeholders, IT Application Analysts, and Operations Analytics—translating complex business needs into robust Laboratory Business System solutions that improve operational performance. The senior analyst independently leads medium-sized initiatives (and critical workstreams within larger programs), mentors junior analysts, and ensures systems and processes remain aligned to business goals and the Quality Management System. This role demands strong analytical skills, clear cross-functional communication and a track record of successful project delivery in a fast-paced environment.

Essential Duties Include but are not limited to the following:

• Independently lead complex initiatives with broad scope and minimal oversight.
• Independently gather and document requirements, translate them into designs aligned to established standards, and propose design improvements for review and approval.
• Lead project steps and contribute to analysis, design, testing, deployment, and cross-functional issue resolution.
• Lead and execute end-to-end functional testing and UAT cycles, ensure testing completeness and quality, contribute to SOP user documentation, and lead post–go-live stabilization efforts.
• Serve as an advanced support resource by troubleshooting complex issues, performing root cause analysis, and recommending durable corrective actions.
• Share triage and escalation guidance with peers.
• Communicate clearly with internal stakeholders, leaders, and external vendors, translating technical concepts for non-technical audiences.
• Lead change management initiatives including development and ownership of SOPs and advanced training materials.
• Deliver targeted end-user training to drive adoption and sustainment.
• Help develop roadmap for supported system(s) and processes
• Continuously learn and apply new related skills and capabilities
• Maintain regular and reliable attendance.
• Act with an inclusion mindset and model these behaviors for the organization.
• Ability to lift up to 10 pounds for approximately 5% of a typical working day.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 80% of a typical working day.
• Ability to travel 5% of working time away from work location. May include overnight/weekend travel.

Minimum Qualifications

Bachelor’s Degree in a field related to essential duties; or Associates Degree and 2 years of relevant experience; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience.

• 5 years of experience as a business analyst designing and supporting processes in related systems.
• Experience leading system enhancement or implementation projects.
• Proficient in Microsoft Office.

Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis. We are unable to sponsor or take over sponsorship of employment visas at this time.

Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Preferred Qualifications

• Bachelor’s degree in Operations, Supply Chain, Computer Science or Management Information Systems.
• Proficiency in Atlassian (Confluence, Jira and Zephyr) or other digital project management platforms.
• Experience supporting business processes in advanced digital laboratory systems solutions (LIS/LIMS).
• Experience with AI platforms for developing practical agentic solutions.
• Experience in a biotech/life sciences manufacturing environment; preferably in a cGMP, GLP, ISO 13485, and/or CLIA environment.
• Experience at a company with Computer Systems Validation processes in place or equivalent best practices and of change control as it relates to application systems.
• Lean Six Sigma Green Belt certification.
• Experience with SAP Fiori apps as a business user or in an analyst role.

The base pay for this position is $78,000.00 – $156,000.00. In specific locations, the pay range may vary from the range posted.

JOB FAMILY: IT Business Relationship Management

DIVISION: ONCO Cancer Diagnostics

LOCATION: United States > Madison : 650 Forward Dr

ADDITIONAL LOCATIONS:

WORK SHIFT: Standard

TRAVEL: Not specified

MEDICAL SURVEILLANCE: Not Applicable

SIGNIFICANT WORK ACTIVITIES: Not Applicable

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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