Instrumentation/Automation Service Engineer I

Thornton Tomasetti; Madison (WI); On-site; USD 31,000 - 62,000; Full time

Job summary

Abbott in Madison, WI seeks a technician to diagnose and repair enterprise laboratory instruments and automation systems, perform preventive maintenance, and maintain GDP/compliant documentation.

You will collaborate across teams and vendors, escalate complex issues, and contribute to continuous improvement through SOPs and workflow optimizations. The role requires flexibility, strong attention to quality, and the ability to work with cross-functional teams in a fast-paced environment.

Qualifications

• Bachelor’s degree in Engineering, Technology, Electronics or related field; or Associate degree with 2 years of relevant experience
• Experience interpreting mechanical parts and assembly drawings
• Experience with electrical circuits/diagrams and using multimeters/analyzers

Responsibilities

• Diagnose, repair, and resolve failures on instrumentation and automation systems
• Escalate unresolved issues to senior staff and support corrective actions
• Conduct preventative maintenance and calibration to ensure performance
• Document service activities in alignment with GDP and regulatory standards

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION

This role is responsible for diagnosing and resolving failures in enterprise laboratory instruments and automation systems, conducting root cause investigations, and escalating service issues to minimize downtime. It includes performing routine preventive maintenance and calibrations to ensure equipment reliability and compliance with service standards. The position requires accurate documentation aligned with Good Documentation Practices (GDP) and regulatory requirements such as OSHA, FDA, ISO, and CLIA. Success in this role involves developing technical expertise, training others, and collaborating across teams and vendors to support troubleshooting and project execution. Flexibility, commitment to quality, and a focus on process improvement—including SOP development and workflow optimization—are essential.

Shift

1st, 8am -4:30pm Monday-Friday

Position location

Onsite based in Madison, WI (No relocation offered)

Key Accountabilities

Include, but are not limited to, the following: Troubleshooting & Repair: Under general supervision, diagnose, repair, and resolve failures following established procedures on instrumentation and automation systems within the laboratory by applying technical expertise to restore functionality. Escalate unresolved or complex issues to senior staff. Contribute to root cause investigations, assist with implementing corrective actions, and escalating unresolved issues as necessary to minimize operational downtime. Preventative Maintenance & Calibration: Conduct regular preventative maintenance and calibration events of laboratory instrumentation and automation systems to ensure consistent performance, reliability, and adherence to established service procedures. Documentation & Regulatory Compliance: Accurately document service activities in accordance with GDP, ensuring compliance with safety, quality, and regulatory frameworks such as OSHA, FDA, ISO, and CLIA. Technical Expertise & Training: Proactively advance technical expertise/proficiency in servicing laboratory instrumentation and automated systems through continuous learning, hands-on experience, and engagement with more advanced failures/complex repairs. Teamwork & Communication: Demonstrate consistently clear written and verbal communication in all interactions with internal and external departments Flexibility, Quality & Process Improvement: Demonstrate adaptability in response to shifting priorities and unforeseen challenges, consistently uphold high quality standards in a fast-paced environment, and actively support process enhancements by drafting/revising procedures and identifying opportunities to optimize workflows.

Physical Requirements

• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform keyboarding/mousing for approximately 80% of a typical working day.
• Ability to work standing for approximately 60% of a typical working day.
• Ability to lift, carry, push or pull up to 40 pounds within the typical working day.
• Ability to comply with any applicable personal protective equipment requirements.
• May be exposed to hazardous materials, tissue specimens, and instruments with moving parts, lasers, heating and freezing elements, and high-speed centrifugation.
• Ability to work weekdays Ability to work nights, weekends, and/or Holidays.
• Ability to be on call for nights, weekends, and/or Holidays.
• Ability to work overtime, as needed

Minimum Qualifications

• Bachelor’s degree in Engineering, Technology, Electronics or other degree relevant to essential duties; or Associate degree in Engineering, Technology, Electronics and 2 years of relevant experience OR high school diploma/GED and 4 years of relevant experience
• Experience interpreting mechanical parts and assembly drawings.
• Experience with electrical circuits and diagrams, including the use of electrical measurement tools such as multi-meters and analyzers.
• Demonstrated ability to perform the essential duties of the position with or without accommodation.
• The base pay for this position is $22.45 – $44.85/hour In specific locations, the pay range may vary from the range posted.

The base pay for this position is $22.45 – $44.85/hour In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Engineering DIVISION: ONCO Cancer Diagnostics LOCATION: United States > Madison : 1 Exact Lane

ADDITIONAL LOCATIONS:

WORK SHIFT: Standard

TRAVEL: Yes, 20 % of the Time

MEDICAL SURVEILLANCE: No

SIGNIFICANT WORK ACTIVITIES: Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well‑being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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