District Service Manager - Texas & New Mexico

Thornton Tomasetti; United States; Remote; USD 113,000 - 227,000; Full time

Job summary

Abbott is a global healthcare leader hiring for a District Service Manager to guide and develop a field-based team serving Abbott’s Diagnostics Division. This role emphasizes exceptional customer service and technical support while promoting ADD products and maintaining Abbott’s reputation.

The position is US remote with territory coverage for Texas and New Mexico; up to 50% travel, including overnights, and frequent interaction with customers, field service, and sales staff.

Qualifications

• Bachelor’s degree or equivalent combination of education and work experience.
• 4+ years of customer support experience.
• Must have a Valid Driver’s License.

Responsibilities

• Lead and coach a team delivering direct service and support.
• Promote ADD products and strengthen the company’s reputation through exceptional service.
• Provide technical support and customer service to Abbott Diagnostics customers.
• Coordinate with local Sales to determine appropriate selling and service tactics.
• Ensure compliance with the quality system and regulatory requirements.

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We’re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. The District Service Manager is responsible for guiding, coaching, and directing a team that provides direct service and support to customers of Abbott’s Diagnostics Division (ADD). In this role, you will promote ADD products and strengthen the company’s reputation by delivering exceptional customer service and technical support. This is a US remote field-based position. Candidates must reside in territory. This role will cover our Texas and New Mexico territory. Up to 50% travel, including overnights.

What You’ll Work On

Responsible for implementing and maintaining the effectiveness of the quality system. Applies an understanding of diagnostics systems and products; and how they operate in customer environments to ensure adequate support and service. Utilizes the documentation and information processes in ADD and understands the requirements of the quality system to ensure records and data are properly collected and maintained. Operates within the constraints of the financial budget; produces data to help support the development of the budget. Provide technical direction to staff. Assure availability of advanced technology to area of operations and that people are trained and familiar with the applications required for their jobs. Understand trends in the industry to make recommendations for improvement in our operations and define the requirements for improved operations. Maintains an awareness of customer issues and provides recommendations on emerging trends. Implement processes and procedures to support business objectives. Prepares reports and tracks product complaints and reliability, makes recommendations to improve service and support. Serve as role model for subordinates, coach, and mentor staff to enhance professional development. Complete performance reviews and assist with development planning for individuals within the group. Assure that unit goals and objectives are communicated. Build an effective team, motivate, and inspire staff; assess team performance. Make staffing decisions appropriate for the project. Administer and provide input to reward and recognition programs. Frequent interaction with customers, field service/support personnel, frequent interaction with local Sales staff to determine appropriate selling and service tactics. Maintains a positive working environment. Ensures open communication and problem resolution occur in a positive manner. Negotiate with customers to resolve service issues and improve relationships. Ensure adequate two-way communication with service, support, and sales districts to coordinate appropriate support levels. Negotiates transitory resources to meet short term needs and priorities. Analyzes Departmental Issues. Uses industry, technical and product knowledge to solve problems and resolve operational issues, use standard tools, metrics, and systems to evaluate data, understands trends and the impact on business, provides adequate data to define issues, assesses performance data for impact on business and customer. Position Accountability / Scope Operates within the constraints of the FDA and other regulatory agencies, ensures no violations occur. Interview and selects candidates to meet specific needs. Ensure that positions are filled in a timely manner with qualified candidates. Provides input to department budgeting and planning. Identifies projects and resource requirements to assist in projecting financial needs. Achieves the objectives of the financial plan.

Required Qualifications

Bachelor’s degree or equivalent combination of education and work experience 4+ years of customer support experience Must have a Valid Driver’s License.

Preferred Qualifications

Experience in the diagnostics industry or in a lab environment Knowledge of regulations and standards affecting IVDs and Biologics.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $113,300.00 – $226,700.00

JOB FAMILY: Sales Force DIVISION: CRLB Core Lab LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 50 % of the Time MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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