Senior Installation & Repair Technician (Quality Control) with Security Clearance

People, Technology & Processes, LLC; Fort Knox (KY); On-site; USD 38,000 - 54,000; Full time

Job summary

People, Technology & Processes, LLC is seeking a Senior Installation & Repair Technician (Quality Control) at Fort Knox, KY. The role focuses on installing and testing copper and fiber cabling in Inside Plant environments, ensuring adherence to QC standards and DoD/industry guidelines.

The candidate will review drawings, perform routine maintenance, and support As-Built documentation while maintaining a safe work environment and reporting material issues.

Qualifications

• Knowledge and experience with Avaya and VoIP communications systems.
• Proficient in reading engineering drawings, cable plans, and schematics.
• Experience in QC processes and documenting quality results.

Responsibilities

• Install, terminate, and test copper and fiber optic cabling in Inside Plant (ISP) environments, including racks, patch panels, and cable trays.
• Review and interpret engineering drawings, cable plans, and system schematics to support proper installation and configuration.
• Conduct thorough quality inspections of cabling installations and document results for compliance with industry standards (e.g., BICSI, TIA/EIA).
• Maintain and update redline drawings and ensure accurate As-Built documentation.
• Maintain inventory and support site surveys, estimating labor and materials for proposed work.

Skills

Quality control

Documentation

VoIP systems

Reading drawings

Project coordination

Avaya systems

Education

High School Diploma or GED

BICSI TE350 Technician or Installer 2 (preferred)

OSHA 10/30 Certification (or ability to obtain)

OSHA Confined Space

Avaya Certified Implementation Spec (ACIS) Knowledge

Tools

Fluke DTX/DSX

Fusion splicers

OTDRs

Tone generators

Job description

Position Title: Senior Installation & Repair Technician (Quality Control) Location: Fort Knox, KY Clearance Type: SECRET Compensation: $33.15/hr.
Responsibilities

• Install, terminate, and test copper and fiber optic cabling in Inside Plant (ISP) environments, including racks, patch panels, and cable trays.
• Perform routine and corrective maintenance on telecommunications systems and infrastructure.
• Review and interpret engineering drawings, cable plans, and system schematics to support proper installation and configuration.
• Conduct thorough quality inspections of cabling installations and document results for compliance with industry standards (e.g., BICSI, TIA/EIA).
• Support the Quality Control (QC) process by verifying adherence to technical specifications and customer requirements.
• Maintain and update redline drawings and ensure accurate As-Built documentation.
• Perform continuity and performance testing using Fluke or equivalent testers for copper/fiber systems.
• Identify non-compliance or deficiencies and provide feedback or rework recommendations to field teams.
• Maintain inventory of materials and tools; report material shortages or quality issues.
• Support site surveys and assist with estimating labor and materials for proposed work.
• Ensure job site cleanliness, safety compliance, and proper use of PPE.
• Collaborate with the project team, site manager, and customer stakeholders on quality and performance standards.
• Performs all administrative, operations and maintenance (O&M) functions, and routines required on Inside Plant (ISP) systems and equipment, including telephone switching equipment, voice mail system, Telephone Management System (TMS), Voice over Internet Protocol (VoIP) programming, firewall and other ancillary equipment and systems directly connected to the switch.
• Installs, tests, troubleshoots, programs, monitors, maintains, and repairs digital switching equipment, attendant consoles, power and ringing relay racks, miscellaneous telephone, radio, fire alarms, intrusion alarms, and other circuits and related apparatus required in the central switching office.
• Performs routine preventative maintenance on switch hardware and equipment.
• Resolves customer trouble calls related to voice issues.
• Analyzes system failures and other unusual system occurrences to isolate the source of the problem and determine whether the failure is caused by software, hardware, or other factors.
• Maintains manual and/or computerized central office records, including detail records, traffic analysis records, cable records, line records, subscriber service records, and spare parts inventories.
• Support includes performing remote diagnostics, parts and material repair or replacement, emergency technical support, and technical documentation updates.
• Maintains synchronous optical network.
• Diagnoses and replace faulty switch circuit packs and switching equipment.
• Installs and troubleshoot T-1 circuits.
• Monitors and troubleshoot trunks.
• Maintains customer rapport by listening to and resolving concerns and answering questions.
• May assist with work order and trouble ticket administration within the Telephone Management System (TMS).
• Maintains safe work environment and conditions by following codes, standards, and legal regulations.
• Provides other duties as assigned to support contract requirements.
• Attends training sessions as required (DoD, Information Assurance, Security, Corporate). Education and Certifications:
• Valid Driver’s License.
• High School Diploma or GED required.
• BICSI TE350 Technician or Installer 2 Certification (copper and/or fiber) preferred.
• OSHA 10/30 Certification or ability to obtain upon hire.
• OSHA Confined Space
• Holocom certification
• Avaya Certified Implementation Spec (ACIS) Knowledge and Experience:
• 5+ years of experience on maintenance, installation, testing, and repair of telecommunications equipment and systems with a focus on Inside Plant environments.
• Knowledge and experience with Avaya and VoIP communications systems
• Proficient in the use of cable testers (e.g., Fluke DTX/DSX), fusion splicers, OTDRs, tone generators, and other related tools.
• Experience interpreting construction drawings, wiring diagrams, and OSP/ISP plant schematics.
• Knowledge of industry codes and standards such as NEC, BICSI, EIA/TIA, and applicable DoD guidelines.
• Demonstrated experience in performing or supporting quality assurance or quality control processes.
• Strong documentation skills using redline drawings, cable records, and QC checklists.
• Familiarity with telecommunications pathways (conduit, tray, raceway) and firestopping practices.
• Detailed orientated and highly efficient organizational skills
• Effective oral and written communication skills Desired Qualifications:
• Manufacturer-specific training (e.g., Panduit, CommScope, Corning) is a plus.
• Prior work on DoD, Army, or government facility telecommunications projects.
• Experience using ArcGIS, AutoCAD, or other drawing/documentation software.
• Understanding of TMS or other telecom asset management systems.
• Ability to lead junior technicians and provide informal mentorship or training.
• Strong communication skills with ability to interface with engineers, QC personnel, and government representatives.