Senior Insourcing Account Manager (TAP)

Taylor Corporation; Pompano Beach (FL); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health plans

Dental and vision

Wellness programs

Life and disability coverage

401(k) with company match

PTO and holiday pay

Job summary

Taylor Promotional Products, a Taylor Corporation subsidiary, seeks an Advanced Service Account Manager, Insourcing, in Pompano Beach, FL to drive TAP opportunities across assigned accounts and lead cross-functional teams. You will promote TAP-first selling, mentor staff, and analyze performance to grow revenue and profitability.

Ideal candidates have 5+ years in account management or related roles within promotional products, with Salesforce/Tableau/Power BI experience and travel up to 20%.

Qualifications

• 5+ years of account management, sales support, or customer service experience within the promotional product industry.
• Strong understanding of promotional products, decorated apparel, e-commerce storefronts, and insourcing initiatives.
• Proven ability to influence stakeholders, coach teams, and drive revenue growth.
• Strong analytical, communication, presentation, and cross-functional collaboration skills.
• Experience with Salesforce, Tableau, Power BI, or similar reporting tools preferred.
• Ability to travel up to 20%.

Responsibilities

• Identify, prioritize, and execute TAP insourcing opportunities across assigned accounts.
• Develop account-level strategies to increase TAP utilization, reduce external vendor spend, and expand product categories.
• Review sales activity, quoting trends, and purchasing behavior to uncover revenue opportunities.
• Partner with Sales and Customer Service to influence purchasing decisions toward TAP solutions.
• Track and communicate insourcing progress, revenue impact, and performance against goals.
• Serve as a primary expert on TAP products, capabilities, competitive advantages, inventory strategies, and new launches.
• Promote TAP-first selling behaviors and recommend product substitutions or vended-to-TAP conversions.
• Collaborate with Product Merchandising and Operations to address product gaps and identify future opportunities.
• Train and mentor Customer Service, Account Managers, Program Coordinators, and Sales teams on TAP products and insourcing best practices.
• Create simple reference materials, playbooks, and coaching content to improve adoption and consistency.
• Act as an escalation resource for TAP-related product questions and strategic account opportunities.
• Share successes, best practices, and lessons learned to strengthen organizational knowledge.
• Build strong relationships with stakeholders and decision-makers to support account growth.
• Analyze account performance, spending patterns, product mix, risks, and conversion opportunities.
• Coordinate with cross-functional teams to execute TAP initiatives and improve the customer experience.
• Maintain visibility to pipeline opportunities and follow through on revenue-generating activities.
• Provide leadership with insights and recommendations to expand TAP adoption and improve profitability.

Skills

Account management

Sales support

Customer service

Analytical skills

Cross-functional collaboration

Salesforce

Tableau

Power BI

Tools

Salesforce

Tableau

Power BI

Job description

Taylor Promotional Products, a Taylor Corporation subsidiary, seeks an Advanced Service Account Manager, Insourcing, in Pompano Beach, FL to drive TAP opportunities across assigned accounts and lead cross-functional teams. You will promote TAP-first selling, mentor staff, and analyze performance to grow revenue and profitability.

Ideal candidates have 5+ years in account management or related roles within promotional products, with Salesforce/Tableau/Power BI experience and travel up to 20%.