Senior Insights & CX Strategy Manager

Amazon Inc.; Seattle (WA); Hybrid; USD 136,000 - 184,000; Full time

Job summary

Amazon.com Services LLC in Seattle, WA, seeks a Sr. Product & Customer Insights Manager to lead research that informs selling partner experiences and customer journeys.

You will own end-to-end studies, translate problems into analyses, and partner with senior leaders to drive action. Ideal candidates combine strong quantitative and qualitative research expertise with a proven ability to influence decision-making, manage complex programs, and communicate insights clearly across functions and

Qualifications

• Bachelor's degree or equivalent required.
• 5+ years of product, program management, or analytics experience.
• Experience in quantitative and qualitative research across teams.

Responsibilities

• Discover, track, and evaluate global industry trends.
• Translate complex business problems into analysis requirements and create hypotheses.
• Own and execute large and complex studies end to end, including scope alignment with business leaders, methodology design, data collection and analysis, recommendations and presenting results to senior leaders.
• Work with business leaders and their teams to drive growth, process, and cost efficiency improvements through study results.
• Create and contribute to team roadmap by synthesizing business priorities, selling partner needs, and industry trends.
• Contribute to a team culture of experimentation and innovation.

Skills

Quantitative research

Qualitative research

Stakeholder management

Roadmap strategy

Data storytelling

Education

Bachelor's degree or equivalent

MBA

Tools

Survey design tools

Excel/Sheets

SQL basics

Job description

Amazon.com Services LLC in Seattle, WA, seeks a Sr. Product & Customer Insights Manager to lead research that informs selling partner experiences and customer journeys.

You will own end-to-end studies, translate problems into analyses, and partner with senior leaders to drive action. Ideal candidates combine strong quantitative and qualitative research expertise with a proven ability to influence decision-making, manage complex programs, and communicate insights clearly across functions and