Senior Inside Sales & Service Manager - Defense

The Narda Microwave Corporation; Hauppauge (NY); On-site; USD 100,000 - 120,000; Full time

Job summary

The Narda Microwave Corporation in Hauppauge, NY is seeking an experienced professional to lead and mentor an inside sales and customer service team. This role involves driving process improvements, resolving customer service issues and ensuring optimal outcomes for both domestic and international clients.

The ideal candidate should hold a Bachelor’s Degree, possess significant supervisory experience, and demonstrate strong communication skills. A commitment to excellence and a high attention to detail are essential in fostering a customer-focused environment.

Qualifications

• Minimum nine years related experience in sales/customer service supervision.
• Experience in high-tech manufacturing or defense industry.
• Ability to learn job-specific software applications.

Responsibilities

• Supervise and train sales administration staff.
• Support domestic and international customers.
• Manage KPIs for quoting, order entry, and customer service.
• Resolve sales order problems with relevant managers.

Skills

Microsoft Office

Communication

Cross-functional collaboration

Attention to detail

Customer service responsiveness

Education

Bachelor’s Degree

Graduate degree (preferred)

Job description

The Narda Microwave Corporation in Hauppauge, NY is seeking an experienced professional to lead and mentor an inside sales and customer service team. This role involves driving process improvements, resolving customer service issues and ensuring optimal outcomes for both domestic and international clients.

The ideal candidate should hold a Bachelor’s Degree, possess significant supervisory experience, and demonstrate strong communication skills. A commitment to excellence and a high attention to detail are essential in fostering a customer-focused environment.