Manager, Customer Service (ID: 1199)

The Narda Microwave Corporation; Hauppauge (NY); On-site; USD 100,000 - 120,000; Full time

Job summary

The Narda Microwave Corporation in Hauppauge, NY is seeking an experienced professional to lead and mentor an inside sales and customer service team. This role involves driving process improvements, resolving customer service issues and ensuring optimal outcomes for both domestic and international clients.

The ideal candidate should hold a Bachelor’s Degree, possess significant supervisory experience, and demonstrate strong communication skills. A commitment to excellence and a high attention to detail are essential in fostering a customer-focused environment.

Qualifications

• Minimum nine years related experience in sales/customer service supervision.
• Experience in high-tech manufacturing or defense industry.
• Ability to learn job-specific software applications.

Responsibilities

• Supervise and train sales administration staff.
• Support domestic and international customers.
• Manage KPIs for quoting, order entry, and customer service.
• Resolve sales order problems with relevant managers.

Skills

Microsoft Office

Communication

Cross-functional collaboration

Attention to detail

Customer service responsiveness

Education

Bachelor’s Degree

Graduate degree (preferred)

Job description

Salary Range

$100,000 - $120,000 a year

Narda MITEQ is dedicated to recruiting and developing diverse, high‑performing talent who are passionate about their work. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. Narda MITEQ provides an inclusive, engaging environment designed to empower employees and promote work‑life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

The following statements describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all essential functions, duties and skills required of personnel so classified. Management retains the discretion to add or change the duties at any time.

Job Description

This is an opportunity to drive process improvement and to be an agent of change, while simultaneously managing and mentoring an inside customer service team of a multi‑million‑dollar electronics manufacturing business. Under limited direction, the candidate will be responsible for the supervision and guidance of a multi‑functional inside sales/customer service team. The position requires leadership ability, cross‑functional communications, problem‑solving skills and the willingness to challenge norms to seek ways to improve the functioning of the department and the overall business.

Essential Functions

• Provides supervision, direction, and training of subordinate staff in sales administration.
• Confers with Regional Sales Managers and Product Line Managers to resolve problems with sales orders or customer service.
• Provides direct support to both domestic and international customers.
• Responsible for creation, maintenance, and achievement of KPIs for quoting, order entry and customer service teams.
• Coordinates with Operations to expedite orders and resolve customer service problems.
• Manages and maintains contract renewal status with sales partners and representatives.
• Oversees the work activities of customer service representatives to ensure optimum results from customer requests and opportunities.
• Responsible for directing and coordinating the processing of sales orders.
• Seeks opportunities to modify sales administration processes for improved efficiency and effectiveness; leads change management when appropriate.
• Performs day‑to‑day problem solving.
• Maintains customer portals to address issues impacting Supplier Score Cards.
• Partners with Operations, Quality, and Global Trade Compliance to identify and resolve issues that impact order fulfillment and customer satisfaction.
• Participates in development of and is responsible for attainment of annual budget and resource plan.
• Leads, directs, and reviews the work of direct reports who exercise latitude and independence in their assignments.
• Manages team to appropriately determine ultimate end‑user compliance with export regulations for new orders.

Qualifications

• Bachelor’s Degree and minimum nine years of prior related experience or graduate degree with a minimum of seven years of prior related experience, supervising sales and/or customer service staff, preferably within a high‑tech manufacturing defense industry environment.
• Intermediate or higher Microsoft Office skills and the ability to learn and acquire high‑level proficiency with job‑specific software applications.
• Excellent communication skills with the ability to exchange information and interface effectively with employees and customers clearly and concisely.
• Ability to work with international customers and sensitivity to unique requirements they may have.
• Good skill level in working cross‑functionally.
• Strong attention to detail.
• Highly responsive to customer requests and inquiries.
• Experience working in defense or aerospace companies serving both domestic and international customers.
• Management and leadership knowledge in the job area and comprehensive knowledge within the professional discipline.
• Ability to communicate with leadership regarding matters of importance to the function or business area. May conduct briefings with senior leaders.

Many positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

We are an Equal Opportunity/Disability/Veterans Employer. We are committed to maintaining a workplace that is inclusive, respectful, and free from discrimination, where all employees and applicants are treated with dignity and fairness. Employment decisions are made in accordance with applicable federal, state, and local laws. All qualified applicants receive equal consideration without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, marital status, citizenship status, disability, protected veteran status, or any other characteristic protected by law. We comply with applicable Executive Orders, including affirmative action requirements for individuals with disabilities and veterans. We are a drug‑free workplace and conduct pre‑employment substance abuse testing and background checks, as permitted by law.

If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation to use or access the Narda‑MITEQ career website due to your disability, you have the right to request such an accommodation. To request a reasonable accommodation, please contact Denise Nocerino at [e-mail].

Proof of employment authorization will be required. Narda‑MITEQ does not sponsor applicants for work visas. As this position will require access to export‑controlled information, only applications from “U.S. persons” within the meaning of the International Traffic in Arms Regulations and Export Administration Regulations will be considered. Narda‑MITEQ is not required to seek export license for applicants who do not meet this requirement.