Senior Inside Customer Service Leader - Defense Tech

Intelligent RF Solutions; Hauppauge (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Narda-MITEQ is seeking a driven leader to supervise an inside Sales/Customer Service team within a multi-million-dollar electronics manufacturing business. You will mentor staff, influence policies, and ensure orders meet customer requirements while maintaining compliance with T&Cs and FAR.

Responsibilities include coordinating with regional and product line managers, resolving order issues, and driving process improvements to optimize delivery, pricing, and customer satisfaction.

Qualifications

• Bachelor’s Degree with extensive related experience; graduate degree optional with senior-level supervision experience.
• Strong communication skills with employees and customers; ability to interface across functions.
• Experience collaborating with international customers and cross-functional teams.
• Proficiency in Microsoft Office and ability to quickly learn job-specific software applications.

Responsibilities

• Supervise and mentor an inside Sales/Customer Service team.
• Coordinate with Regional Sales Managers and Product Line Managers to resolve order issues.
• Provide direct support to domestic and international customers; manage KPIs for quoting, order entry, and service teams.
• Negotiate with manufacturing, sales, and customers to prioritize requirements.
• Oversee order processing, production and shipping schedules, and invoicing problems; drive process improvements.

Skills

Communication

International collaboration

Cross-functional teamwork

Microsoft Office

Education

Bachelor’s Degree

Graduate Degree

Tools

Job-specific software

Job description

Narda-MITEQ is seeking a driven leader to supervise an inside Sales/Customer Service team within a multi-million-dollar electronics manufacturing business. You will mentor staff, influence policies, and ensure orders meet customer requirements while maintaining compliance with T&Cs and FAR.

Responsibilities include coordinating with regional and product line managers, resolving order issues, and driving process improvements to optimize delivery, pricing, and customer satisfaction.