Senior Inside Sales Leader: Team Performance & Coaching

WCM White Cap Management LLC; Seattle (WA); On-site; USD 83,000 - 133,000; Full time

Job summary

White Cap is seeking an experienced Inside Sales Leader to drive a large team through strategic staffing, coaching, and operational excellence. You will ensure dependable service, accurate execution, and cross‑functional collaboration to meet business objectives.

The role requires managing 10-20+ inside sales associates, optimizing staffing models, and coaching for performance. Strong analytics and pricing governance will guide decision making and margins.

Qualifications

• Typically requires BS/BA in a related discipline.
• Generally 7+ years of experience in a related field.
• Advanced degree may offset less experience in some disciplines.
• Demonstrates proven leadership and team development skills for managing large groups.
• Exhibits strong analytical and decision‑making abilities to optimize staffing and performance.

Responsibilities

• Manages a team of 10-20+ inside sales associates to achieve performance goals.
• Owns staffing models and performance management processes to optimize resources.
• Drives sales initiatives and provides coaching to enhance associate effectiveness.
• Tracks overrides and special-order pricing to maintain margin governance.
• Develops associates in new trades, products, and geographies to expand capabilities.
• Ensures order accuracy, customer satisfaction, and compliance with operational standards.
• Partners across departments to align strategies and improve operational efficiency.
• Leverages analytics to monitor performance and guide decision-making.

Skills

Leadership

Coaching

Analytics

Communication

Sales strategy

Staffing

Education

BS/BA in related discipline

Job description

White Cap is seeking an experienced Inside Sales Leader to drive a large team through strategic staffing, coaching, and operational excellence. You will ensure dependable service, accurate execution, and cross‑functional collaboration to meet business objectives.

The role requires managing 10-20+ inside sales associates, optimizing staffing models, and coaching for performance. Strong analytics and pricing governance will guide decision making and margins.