Senior Inside Sales & Customer Service – Home Services

Mr. Handyman serving Brandon to Bradenton Beach; Angel Run (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Paid time off

Job summary

Mr. Handyman serving Brandon to Bradenton Beach is seeking a self-motivated Inside Sales and Customer Service Representative for a full-time role.

You will be the first contact for homeowners, convert inquiries into booked appointments, and manage customer data in ServiceTitan. The ideal candidate has 5+ years in inside sales within home services, excellent communication skills, and a proven sales track record.

Qualifications

• 5+ years of inside sales experience in home services, contracting, or a similar field.
• Proficiency with ServiceTitan — including scheduling, CRM management, and dispatching workflows.
• Excellent phone and interpersonal skills, with the ability to connect with a wide range of homeowner personalities.
• Strong written communication and organizational skills.
• Proven track record of meeting or exceeding sales goals.
• Ability to work independently and take initiative without constant supervision.
• Comfortable handling multiple tasks while maintaining attention to detail.

Responsibilities

• Serve as the first point of contact for prospective and existing customers via phone, email, and online platforms.
• Build trust and rapport with customers by actively listening to their needs and recommending our services as the ideal solution.
• Convert incoming leads into booked jobs through effective communication, follow-up, and relationship-building.
• Accurately enter and update customer information and job details in ServiceTitan.
• Ensure all appointments, notes, and follow-ups are scheduled without missing any important details.
• Handle rescheduling, cancellations, and service-related questions with professionalism and empathy.
• Provide detailed explanations of our services, pricing, process, and availability to homeowners in a clear and friendly manner.
• Collaborate with technicians and management to ensure customer expectations are met and exceeded.
• Follow up on open estimates and unsold jobs to maximize revenue opportunities.
• Participate in team meetings, training sessions, and performance reviews to continuously improve skills and processes.

Skills

Inside sales experience

Customer service

Communication

Organization

Problem solving

Tools

ServiceTitan

Job description

Mr. Handyman serving Brandon to Bradenton Beach is seeking a self-motivated Inside Sales and Customer Service Representative for a full-time role.

You will be the first contact for homeowners, convert inquiries into booked appointments, and manage customer data in ServiceTitan. The ideal candidate has 5+ years in inside sales within home services, excellent communication skills, and a proven sales track record.