Customer Service Representative

Mr. Handyman (New); Layton (UT); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Advancement opportunities

Team environment

Flexible hours

Paid holidays

Job summary

Mr. Handyman in Layton, UT is seeking an Inside Sales / Customer Service Representative to support our office team and service professionals.

You’ll manage inbound/outbound communications, schedule work, and guide customers through projects using the Mr. Handyman process to deliver a best-in-class experience.

If you’re highly organized, Excel-proficient, and enjoy helping customers while growing with a franchise, apply today.

Qualifications

• Live within the area
• Have 2+ years of experience in an office setting
• Solving problems must come easily to you
• Complete a background check
• Professional communication and phone skills

Responsibilities

• Lead management and Scheduling – inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers – Deliver a great experience that wows every customer.You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

Skills

Customer communication

Organizational skills

Independent work

Office software

Phone skills

Tools

Excel

Job description

Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

Why You’ll Want to Join Our Team at Mr. Handyman as a Inside Sales / Customer Service Representative

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

• Competitive pay $17 to $21 an hour - based on experience
• Advancement and growth opportunities
• Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
• The pride that comes with applying your skills in a challenging and varied work environment
• The opportunity to wow customers with a best-in-class customer experience and solutions
• Flexibility with hours so you can take care of life’s important events
• Paid Holiday's and vacation
• Bonus Opportunities available

Your Responsibilities as an Office Professional, Inside sales Customer Service Representative

• Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers – Deliver a great experience that wows every customer.You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

To Succeed in this Role

• Be able to Multi Task
• Be highly organized and detail oriented
• Possess excellent customer communication and independent work skills
• Deliver solutions
• Perform Inside Sales over phone
• Be a self-starter
• Have computer experience with Office and Excel

Job Requirements

These are the minimum requirements to be considered for this position.

• Live within the area
• Have 2+ years of experience in an office setting
• Solving problems must come easily to you
• Complete a background check
• Professional communication and phone skills

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.