Senior Industrial Refrigeration Systems Troubleshooter

GEA Group; York (York County); On-site; USD 85,000 - 99,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid holidays

PTO

401(k) match

Tuition reimbursement

Wellness program

Employee Assistance Program

Health Savings Account

Job summary

GEA Group in York, PA is seeking a Systems Troubleshooter II to join our Warranty Team in the Service Department. The role focuses on accurate issue resolution, technical support for customers and technicians, and documentation of problem resolution progress.

Qualified candidates have 3–5+ years in refrigeration or related troubleshooting, strong mechanical/electrical aptitude, and the ability to read P&IDs and electrical schematics. Base pay ranges from $85k to $99k per year.

Qualifications

• High school diploma or GED required.
• Advanced degree in related field preferred.
• 3-5+ years’ experience in the refrigeration industry or related troubleshooting field.
• Strong mechanical and electrical aptitude.
• Capable of reading P&IDs and electrical schematics.
• Complete knowledge of the refrigeration cycle and major system components and subsystems.
• Advanced knowledge of screw and piston type compressors and their packages.
• Advanced operational understanding and identification of mechanical and electrical components (ex: valve types, level control, etc)
• Demonstrated ability to use data and analytics to help drive decision-making, problem solving, and root cause analysis
• Excellent verbal and written communication skills
• Demonstrated strong computer skills including proficiency in Microsoft Office, ERP and CRM applications

Responsibilities

• Assists supervisor and other system troubleshooters with accurate issue resolution and coordination of problem jobs involving company equipment
• Provides excellent technical support via phone and email to customers and company technicians while using multiple computer programs to identify solutions at the compressor package level, displaying full knowledge of complex instruments and components, subsystems, and their relation to each other.
• Assists in examining complex electrical and mechanical equipment issues and provides input for product and process improvements
• Delivers recommendations and procedural instructions for routine maintenance, preventative measures, and standard / pre-defined repair interventions
• Develops procedural instructions for new equipment and maintenance standards.
• Documents issues and conversations with customers and company technicians for tracking issue resolution progress and learning opportunities and follows-up on all open issues as directed
• Performs other duties as assigned

Skills

Mechanical aptitude

Electrical aptitude

Reading P&IDs

Electrical schematics

Data analytics

Communication skills

MS Office/ERP/CRM

Refrigeration experience

Education

High school diploma or GED

Advanced degree preferred

Job description

GEA Group in York, PA is seeking a Systems Troubleshooter II to join our Warranty Team in the Service Department. The role focuses on accurate issue resolution, technical support for customers and technicians, and documentation of problem resolution progress.

Qualified candidates have 3–5+ years in refrigeration or related troubleshooting, strong mechanical/electrical aptitude, and the ability to read P&IDs and electrical schematics. Base pay ranges from $85k to $99k per year.