Systems Support Engineer

Apex Systems; Cary, Northern (NC, KY); Hybrid; USD 76,000 - 90,000; Full time

Benefits offered by this job

Benefits package

401K

ESPP

Training opportunities

Job summary

Everforth Apex Systems in Cary, NC is seeking a Systems Support Engineer to own incident, change and problem management for Client Managed Services applications. You will resolve highly complex issues and coordinate with IT, engineering and customer teams to drive timely resolutions.

The role emphasizes mentoring network operations engineers, supporting new technology integrations, and creating knowledge articles. A strong focus on customer service and cross-team collaboration is essential.

Qualifications

• Experience handling incident, change and problem management for enterprise systems.
• Strong customer service skills interfacing with technical and non-technical contacts.
• Ability to mentor junior engineers and collaborate with cross-functional teams.

Responsibilities

• Own and drive resolution of highly complex system and application issues.
• Mentor network operations engineers and support new technology integrations.
• Assist with remediation of security vulnerabilities and review IARs.
• Create and maintain knowledge articles and analyze platform issues.
• Interact with network operations and customers on high-visibility issues.

Skills

Customer service

Incident management

System support

Job description

# Systems Support EngineerApply**Job#: 3051984****Job Description:****CLIENT JOB DESCRIPTION (Insert Here):**Incident Systems support engineer will be responsible for a wide range of activities surrounding the on-going maintenance and expert level support of Client Managed Services applications, tools and platforms, including but not limited to Change, Incident, Problem and Risk Management. These activities will include resolving escalations from network operations centers, project teams, IT and management team. Expected to own and drive resolution of highly complex system and application issues, complex change management, working with Product Marketing, Account teams and internal organizations (IT, Engineering, Infrastructure, etc.) on product wide issues as well as product readiness projects. Systems support engineer will directly interact with network operations and at times the customer on high visibility and complex technical issues. Special focus on and advanced technical skills with operating systems, network management applications and protocols are required.The position will work directly with internal operations teams and occasionally customers, and therefore must have strong customer service skills and the capability to interface successfully with both the customer’s technical and non-technical contacts, Client Account teams and various other groups involved in the delivery of service to the end customer.Additional responsibilities:● Mentor network operations engineers.● Support new technology and product integration.● Assist with remediation efforts of security vulnerabilities per procedure.● Review and provide technical analysis on IAR’s.● Perform alarm studies.● Create and maintain knowledge articles.● Analyze platform issues and manage escalations to various IT organizations. *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.**Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy**Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.**Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.**If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.**UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.***Employee Type:** Contract**Remote:** Yes**Location:** Cary, NC, US**Job Type:****Date Posted:** September 14, 2026**Pay Range:** $55 - $65 per hour