Remote Major Incident Commander

Apex Systems; Eagan (MN); On-site; USD 90,000 - 130,000; Full time

Job summary

Everforth Apex Systems is seeking a Major Incident Management Coordinator to support a 24x7 incident management function in a large enterprise IT environment. The role focuses on coordinating incidents, leading bridge calls, and communicating with stakeholders to restore services quickly, without hands-on troubleshooting.

Ideal candidates will have strong communication, the ability to coordinate multiple teams, and experience in IT operations within enterprise environments.

Qualifications

• 2+ years of experience in Major Incident Management, Incident Coordination, IT Operations, Service Management, or a related discipline.
• Experience facilitating bridge calls, war rooms, or critical incident meetings.
• Strong verbal and written communication skills.
• Ability to lead discussions and coordinate multiple teams simultaneously.
• Experience working within an IT support or enterprise technology environment.

Responsibilities

• Lead and facilitate bridge calls during critical Priority 1 incidents.
• Coordinate activities between service desk teams, infrastructure teams, application support teams, and business stakeholders.
• Ensure appropriate technical resources are engaged throughout the incident lifecycle.
• Drive incident calls toward resolution while maintaining urgency and accountability.
• Provide timely stakeholder communications and status updates throughout incidents.
• Track restoration efforts and document all critical incident activities.
• Maintain accurate incident timelines and reporting data for operational and audit purposes.
• Schedule and coordinate Post‑Incident Reviews (PIRs).
• Update incident management trackers and reporting metrics.
• Escalate issues and engage additional support teams as necessary.
• Support continuous improvement efforts by capturing lessons learned and process enhancement opportunities.

Skills

Major Incident Management

Incident Coordination

IT Operations

Service Management

Communication

Tools

ServiceNow

Job description

Everforth Apex Systems is seeking a Major Incident Management Coordinator to support a 24x7 incident management function in a large enterprise IT environment. The role focuses on coordinating incidents, leading bridge calls, and communicating with stakeholders to restore services quickly, without hands-on troubleshooting.

Ideal candidates will have strong communication, the ability to coordinate multiple teams, and experience in IT operations within enterprise environments.