Senior Systems Support & Incident Engineer

Apex Systems; Cary, Northern (NC, KY); Hybrid; USD 76,000 - 90,000; Full time

Benefits offered by this job

Benefits package

401K

ESPP

Training opportunities

Job summary

Everforth Apex Systems in Cary, NC is seeking a Systems Support Engineer to own incident, change and problem management for Client Managed Services applications. You will resolve highly complex issues and coordinate with IT, engineering and customer teams to drive timely resolutions.

The role emphasizes mentoring network operations engineers, supporting new technology integrations, and creating knowledge articles. A strong focus on customer service and cross-team collaboration is essential.

Qualifications

• Experience handling incident, change and problem management for enterprise systems.
• Strong customer service skills interfacing with technical and non-technical contacts.
• Ability to mentor junior engineers and collaborate with cross-functional teams.

Responsibilities

• Own and drive resolution of highly complex system and application issues.
• Mentor network operations engineers and support new technology integrations.
• Assist with remediation of security vulnerabilities and review IARs.
• Create and maintain knowledge articles and analyze platform issues.
• Interact with network operations and customers on high-visibility issues.

Skills

Customer service

Incident management

System support

Job description

Everforth Apex Systems in Cary, NC is seeking a Systems Support Engineer to own incident, change and problem management for Client Managed Services applications. You will resolve highly complex issues and coordinate with IT, engineering and customer teams to drive timely resolutions.

The role emphasizes mentoring network operations engineers, supporting new technology integrations, and creating knowledge articles. A strong focus on customer service and cross-team collaboration is essential.